14 Replies Latest reply on Jan 30, 2018 3:26 AM by Willy ROMY

    Copy and import photos from iPhone 7 freezes

    Edgett007 Level 1

      I have an iPhone 7 running iOS 10.3.1 and a Late 2012, 27-inch iMac (3.4GHz i7, 32GB 1600 MHz DDR3).   The iMac is running a fully patched version of Lightroom CC (2015.10).  I have connected the iPhone to the iMac with a Lightning cable. 



      I select File > Import Photos and Video... and then select the recent photos that I want to import.   I click Import, and then I see "Copy and import photos" in the upper left.   ... and it never progresses.


      • I have disabled any backup utilities such as Carbonite and Google Photos.
      • I have ensured that iTunes is not running.
      • I have rebooted my Mac.
      • I have rebooted my Phone.
      • I have optimized my catalog.
      • I have increased my cache size to 4.0 GB
      • I have tried multiple Lightning cables.


      Nothing is working.  This combination worked around January 29, 2017 which is when I did my last import.  I have been struggling with this for a couple of weeks.   In that time the Mac, the iPhone, and Lightroom have all received patch updates, but none have resolved my issue.