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Lightroom 5 filmstrip not working on tethered capture

New Here ,
Apr 18, 2017 Apr 18, 2017

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Hi,

                I'm running Lightroom 5.7.1 with tethered capture at events. I'm finding that both version 5 and the upgrade to 5.7.1 are not showing images on the filmstrip. What is happening is that every time I take a shot over the tether the thumbnail appears in the filmstrip. But the filmstrip will only show a maximum of 4 thumbnails at any one time. The other filmstrip thumbnail frames are all grayed out and remain blank and every time I import a new file from the tether it displays the new import file but another one disappears.

I've tried the following

  1. Upgrading from version 5 to version 5.7.1 - No change
  2. Reducing the import file size from 12 Mb to 5 Mb - No change
  3. Reinstalling version 5 and upgrading again - No change
  4. Increasing the cache size - No change
  5. Changing the view settings for the filmstrip - No change

I have been running Lightroom 5 in 64 bit mode and the application has been running fine for over 12 months previously to now.

Any help you could give would be gratefully appreciated

Regards

Mike

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correct answers 1 Correct answer

Adobe Employee , May 15, 2017 May 15, 2017

Hi miken,

Are you facing this issue since the very beginning or it started happening now? You may try and reset the Lightroom preferences and restore the settings back to defaults.

Refer:  Preference file and other file locations | Lightroom CC and 6

Regards,

Mohit

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Adobe Employee ,
May 15, 2017 May 15, 2017

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Hi miken,

Are you facing this issue since the very beginning or it started happening now? You may try and reset the Lightroom preferences and restore the settings back to defaults.

Refer:  Preference file and other file locations | Lightroom CC and 6

Regards,

Mohit

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