16 Replies Latest reply on May 9, 2017 4:15 AM by danielvy

    "Could not edit original smart object because of a program error" (MacOS)

    danielvy

      When trying to open embedded Illustrator document in Photoshop, I get the following error:

       

      "Could not edit original smart object because of a program error"

       

      screenshot.jpg

       

      MacOS 10.12.4 (problem occurred since at least 10.10), latest updated Adobe CC Photoshop/Illustrator.

       

      Steps to reproduce:

      • In Illustrator, create .ai document and save it
      • In Photoshop, Create a new document
      • Drag the .ai file into Photoshop
      • Now when double clicking the smart object to open it in illustrator, the error occurs

       

       

      Notes;

      • The file associations for .ai documents are set correctly, if I open the .ai from the finder, it opens in Illustrator as expected.
      • Can't find any errors in the system logs
      • If I create a new user on this machine, it works without a problem
      • Using lsregister command to clear the file association registry database doesn't help

       

      This is frustrating. I searched everywhere, can't find any solution.

       

      Anything else I can try? Any additional logs to check?

       

      Thanks.

        • 1. Re: "Could not edit original smart object because of a program error" (MacOS)
          Akash Sharma Adobe Employee

          Hi danielvy,

           

          Open any .ai file from your OS explorer with Illustrator CC2015 and then your OS will record that .ai now open with it. After that you should be able to open smart object from photoshop. Also see Error: This item is not directly editable in Photoshop

           

          Thanks,

           

          Akash

          • 2. Re: "Could not edit original smart object because of a program error" (MacOS)
            danielvy Level 1

            Thank you for the reply.

             

            As I already said in the original post, the file associations are set correctly. If I open the .ai file from the Finder, it opens in Illustrator normally. The error only happens when trying to open the .ai from Photoshop.

             

            The topic that you linked to is not relevant to this issue. It is a different error and the solution doesn't solve the problem.

             

            Cheers,

            - Daniel

            • 3. Re: "Could not edit original smart object because of a program error" (MacOS)
              Akash Sharma Adobe Employee

              Please reset Photoshop preferences to default, See the steps to reset preferences here Preferences in Photoshop

               

              ~Akash

              • 4. Re: "Could not edit original smart object because of a program error" (MacOS)
                danielvy Level 1

                Reseting Photoshop settings doesn't help, same problem.

                 

                In fact, I even removed all Adobe CC applications completely, used the Cleaner app and removed any related Adobe CC preferences, then reinstalled everything from scratch. Didn't help.

                 

                Anything else I can try?

                • 5. Re: "Could not edit original smart object because of a program error" (MacOS)
                  danielvy Level 1

                  Akash Sharma

                   

                  Is there anything else I can check or try? Any additional information I can provide to help troubleshooting this?

                   

                  If you are unable to provide further assistance can you please escalate it to the right people on your team who can?

                   

                  If this isn't the proper channel to continue support for this issue, can you please direct me to the right place?

                   

                   

                  In any case, please don't leave this hanging, I'd really like to have this resolved.

                   

                  Thanks.

                  - Daniel

                  • 6. Re: "Could not edit original smart object because of a program error" (MacOS)
                    Akash Sharma Adobe Employee

                    Hi Daniel,

                     

                    Sorry for the late response. Could you please post the Photoshop System info from Help menu here?

                     

                    Thanks,

                    Akash

                    • 7. Re: "Could not edit original smart object because of a program error" (MacOS)
                      danielvy Level 1

                      Adobe Photoshop Version: 2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877  x64

                      Number of Launches: 1

                      Operating System: Mac OS 10.12.4

                      System architecture: Intel CPU Family:6, Model:70, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

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                      Logical processor count: 8

                      Processor speed: 2500 MHz

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                      High DPI Monitor

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                      glgpu[1].GLVendor="NVIDIA Corporation"

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                      glgpu[1].GLRectTextureSize=16384

                      glgpu[1].GLRenderer="NVIDIA GeForce GT 750M OpenGL Engine"

                      glgpu[1].GLRendererID=16918311

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                      glgpu[1].CanCompileProgramGLSL=1

                      glgpu[1].GLFrameBufferOK=1

                      glgpu[1].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

                      glgpu[1].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1638 4]

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                      glgpu[1].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

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                      glgpu[1].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

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                      License Type: Subscription

                      Serial number: 90970601878088761706

                      GUIDBucket:

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                      Application folder: /Applications/Adobe Photoshop CC 2017/

                      Photoshop scratch has async I/O enabled

                      Scratch volume(s):

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                      Required Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/

                      Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Plug-ins/

                       

                       

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                         AdobePDFSettings.framework   AdobePDFSettings   1.4  

                         AdobePIP.framework   AdobePIP   7.4.1.60.45263  

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                         AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"

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                         amtlib.framework   amtlib   10.0.0.119  

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                         boost_filesystem.framework   boost_filesystem   10.0.0.0  

                         boost_signals.framework   boost_signals   10.0.0.0  

                         boost_system.framework   boost_system   10.0.0.0  

                         boost_threads.framework   boost_threads   10.0.0.0  

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                         dvacore.framework   dvacore   10.0.0.0  

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                         dvamediatypes.framework   dvamediatypes   10.0.0.0  

                         dvametadata.framework   dvametadata   10.0.0.0  

                         dvametadataapi.framework   dvametadataapi   10.0.0.0  

                         dvametadataUI.framework   dvametadataUI   10.0.0.0  

                         dvaplayer.framework   dvaplayer   10.0.0.0  

                         dvatransport.framework   dvatransport   10.0.0.0  

                         dvaui.framework   dvaui   10.0.0.0  

                         dvaunittesting.framework   dvaunittesting   10.0.0.0  

                         dynamiclink.framework   dynamiclink   10.0.0.0  

                         ICUConverter.framework   ICUConverter   3.61   "gtlib_6.0" "." "21287"

                         ICUData.framework   ICUData   3.61   "gtlib_6.0" "." "21287"

                         ICUUnicode.framework   ICUUnicode   3.61   "gtlib_6.0" "." "21287"

                         LogSession.framework   LogSession   7.4.1.60.45263  

                         manta.framework   manta   2.0.00.1   1.

                         mediacoreif.framework   mediacoreif   10.0.0.0  

                         PlugPlugExternalObject.framework      7.0.0.67  

                         PlugPlugOwl.framework   PlugPlugOwl   7.0.0.67  

                         UpdaterNotifications.framework   UpdaterNotifications   10.0.0.1   "10.0.0.1"

                         WRServices.framework        

                       

                       

                       

                       

                      Required plug-ins:

                       

                       

                         3D Studio 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

                         Accented Edges 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Adaptive Wide Angle 18.1.0, Copyright © 2014-2017 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”

                         Angled Strokes 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Average 18.1.0  ©1993-2017 Adobe Systems Incorporated - from the file “Average.plugin”

                         Bas Relief 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         BMP 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Camera Raw 9.10 (739), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

                         Camera Raw Filter 9.10 (739), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

                         Chalk & Charcoal 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Charcoal 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Chrome 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Cineon 18.1.0  ©2002-2017 Adobe Systems Incorporated - from the file “Cineon.plugin”

                         Clouds 18.1.0  ©1993-2017 Adobe Systems Incorporated - from the file “Clouds.plugin”

                         Collada DAE 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

                         Color Halftone 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Colored Pencil 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         CompuServe GIF 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Conté Crayon 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Craquelure 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Crop and Straighten Photos 18.1.0  Copyright © 2003-2017 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”

                         Crop and Straighten Photos Filter 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Crosshatch 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Crystallize 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Cutout 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Dark Strokes 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         De-Interlace 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Dicom 18.1.0, Copyright © 2003-2017 Adobe Systems Incorporated - from the file “dicom.plugin”

                         Difference Clouds 18.1.0  ©1993-2017 Adobe Systems Incorporated - from the file “Clouds.plugin”

                         Diffuse Glow 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Displace 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Dry Brush 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Eazel Acquire 18.1.0  Copyright © 2007-2017 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”

                         Entropy 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

                         Export Color Lookup Tables 18.1.0  Copyright ©2012-2017 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”

                         Extrude 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         FastCore Routines 18.1.0  ©1990-2017 Adobe Systems Incorporated - from the file “FastCore.plugin”

                         Fibers 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Film Grain 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Filter Gallery 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Flash 3D 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

                         Fresco 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Glass 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Glowing Edges 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Google Earth 4 KMZ 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

                         Grain 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Graphic Pen 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Halftone Pattern 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         HDRMergeUI 18.1.0, Copyright © 2003-2017 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”

                         HSB/HSL 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         IFF Format 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         IGES 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

                         Ink Outlines 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         JPEG 2000 18.1.0  Copyright © 2001-2017 Adobe Systems Incorporated - from the file “JPEG2000.plugin”

                         Kurtosis 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

                         Lens Blur 18.1.0, Copyright © 2002-2017 Adobe Systems Incorporated - from the file “Lens Blur.plugin”

                         Lens Correction 18.1.0, Copyright © 2002-2017 Adobe Systems Incorporated - from the file “Lens Correct.plugin”

                         Lens Flare 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Liquify 18.1.0, Copyright © 2001-2017 Adobe Systems Incorporated - from the file “Liquify.plugin”

                         Matlab Operation 18.1.0  ©1993-2017 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

                         Maximum 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

                         Mean 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

                         Measurement Core 18.1.0  Copyright © 1993-2017 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”

                         Median 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

                         Mezzotint 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Minimum 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

                         MMXCore Routines 18.1.0  ©1990-2017 Adobe Systems Incorporated - from the file “MMXCore.plugin”

                         Mosaic Tiles 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Multiprocessor Support 18.1.0  Copyright © 1990-2017 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”

                         Neon Glow 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Note Paper 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         NTSC Colors 18.1.0  ©1993-2017 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”

                         Ocean Ripple 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         OpenEXR 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Paint Daubs 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Palette Knife 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Patchwork 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Paths to Illustrator 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         PCX 18.1.0  ©1989-2017 Adobe Systems Incorporated - from the file “PCX.plugin”

                         Photocopy 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Photoshop 3D Engine 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”

                         Photoshop Touch Copyright ©2013-2017 Adobe Systems Incorporated - from the file “PSDX.plugin”

                         Picture Package Filter 18.1.0  ©1993-2017 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

                         Pinch 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Pixar 18.1.0  ©1989-2017 Adobe Systems Incorporated - from the file “Pixar.plugin”

                         Plaster 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Plastic Wrap 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         PLY 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

                         PNG 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Pointillize 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Polar Coordinates 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Portable Bit Map 18.1.0  ©1989-2017 Adobe Systems Incorporated - from the file “PBM.plugin”

                         Poster Edges 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         PRC 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

                         Radial Blur 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Radiance 18.1.0  ©2003-2017 Adobe Systems Incorporated - from the file “Radiance.plugin”

                         Range 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

                         Render Color Lookup Grid 18.1.0  Copyright ©2012-2017 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”

                         Reticulation 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Ripple 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Rough Pastels 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Save for Web 18.0.0, Copyright © 1999-2017 Adobe Systems Incorporated - from the file “Save for Web.plugin”

                         ScriptingSupport 18.1.0, Copyright © 2017 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”

                         Shake Reduction 18.1.0, Copyright © 2014-2017 Adobe Systems Incorporated - from the file “Shake Reduction.plugin”

                         Shear 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Skewness 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

                         Smart Blur 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Smudge Stick 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Solarize 18.1.0  Copyright © 1993-2017 Adobe Systems Incorporated - from the file “Solarize.plugin”

                         Spaces 18.1.0, Copyright © 2015 Adobe Systems Incorporated - from the file “Spaces.plugin”

                         Spatter 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Spherize 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Sponge 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Sprayed Strokes 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Stained Glass 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Stamp 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Standard Deviation 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

                         STL 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

                         Sumi-e 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Summation 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

                         Targa 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Texturizer 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Tiles 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Torn Edges 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Twirl 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         U3D 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

                         Underpainting 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Vanishing Point 18.1.0, Copyright © 2003-2017 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”

                         Variance 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

                         Virtual Reality Modeling Language | VRML 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

                         Water Paper 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Watercolor 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

                         Wave 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Wavefront|OBJ 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

                         Wind 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                         Wireless Bitmap 18.1.0  ©1989-2017 Adobe Systems Incorporated - from the file “WBMP.plugin”

                         ZigZag 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

                       

                       

                      Optional and third party plug-ins: NONE

                       

                       

                       

                       

                      Duplicate and Disabled plug-ins: NONE

                       

                       

                       

                       

                      Plug-ins that failed to load: NONE

                       

                       

                      Extensions:

                       

                       

                         com.adobe.inapp.purchase  2.7.122 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchase.html ”

                         Recent Files  1.4.2 - from the file “/Library/Application Support/Adobe/CEP/extensions/CCX_START_EXTENSION_1_4_2_009/index.html”

                         Libraries  2.7.122 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”

                         New Document  1.4.2 - from the file “/Library/Application Support/Adobe/CEP/extensions/CCX_START_EXTENSION_1_4_2_009/fnft.html”

                         Start  1.4.2 - from the file “/Library/Application Support/Adobe/CEP/extensions/CCX_START_EXTENSION_1_4_2_009/index.html”

                         com.adobe.experimentation.extension  2.0.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.experimentation.extension/index.html”

                         Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”

                         Export As  3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

                         Device Preview  1.3.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSPanel/panel.html”

                         com.adobe.preview.loader  1.3.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSLoader/loader.html”

                         Export As  3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

                       

                       

                      Installed TWAIN devices: NONE

                      • 8. Re: "Could not edit original smart object because of a program error" (MacOS)
                        Akash Sharma Adobe Employee

                        Thanks, Everything looks fine in the System report. Could you please PM me the .AI file you're trying to open in Ps?

                         

                        ~Akash

                        • 9. Re: "Could not edit original smart object because of a program error" (MacOS)
                          danielvy Level 1

                          I don't have any specific file. It happens with every file I create in Illustrator.

                          • 11. Re: "Could not edit original smart object because of a program error" (MacOS)
                            Akash Sharma Adobe Employee

                            I was able to get the reports compiled and it seems the issue is related to user account permissions. Would recommend you to create a new user account with Administrative privileges and transfer the data from other accounts.

                             

                            Thanks,

                            Akash

                            • 12. Re: "Could not edit original smart object because of a program error" (MacOS)
                              danielvy Level 1

                              You conclude that this is related to "user account permissions" based on what? Permissions of what exactly? The current user is an administrator on the machine. There is no problem opening the AI file in Illustrator. I really don't see how this can be related to permissions.

                               

                              A new user account is not an acceptable solution. This being my primary development machine, I spent long time configuring and customizing my environment and redoing it all over again it's not an option, at least not until all other solutions are exhausted.

                               

                              If this is related to file permissions, there should be a way to resolve it specifically without throwing the entire user account away, please direct me to the data/logs/evidence that led you believe this relates to user account permissions and what exactly are the resources/permissions that preventing it from working properly.

                               

                              If you are unable to give me more specific information and data that supports this conclusion, please escalate this issue to someone in your team who can.

                               

                              This issue is taking way too long to resolve, with long delays between responses from your end. I am unable to troubleshoot it myself since I lack the knowledge about the inner working of your software so I request that someone looks at this seriously and provides the required support.

                               

                              Thank you.

                              - Daniel

                              • 13. Re: "Could not edit original smart object because of a program error" (MacOS)
                                yaels48922246

                                Same thing happens to me once I've updated Photoshop and Illustrator to CC17@danielvy

                                • 14. Re: "Could not edit original smart object because of a program error" (MacOS)
                                  yaels48922246 Level 1

                                  Hi
                                  Go to an illustrator file on your window, right click on properties and than in the "opens with" option select illustrator

                                  • 15. Re: "Could not edit original smart object because of a program error" (MacOS)
                                    danielvy Level 1

                                    Hi

                                    Go to an illustrator file on your window, right click on properties and than in the "opens with" option select illustrator

                                     

                                    Thanks for the suggestion but this isn't the problem. As I said, the file associations are set and the .ai files open properly in Illustrator.

                                    • 16. Re: "Could not edit original smart object because of a program error" (MacOS)
                                      danielvy Level 1

                                      Is there any way I can get support for this issue? It's been dragging for weeks.