7 Replies Latest reply on Apr 19, 2017 9:40 AM by JJMack

    Photoshop is not opening any files.

    jennys2715761

      Photoshop is not opening ANY files...JPGS, PNG,PDF,PSD...you name it.

      Photoshop CC (2017) opens, I see the top tool bar, but all the pulls down options are greyed out as if I haven't opened a file, the and then nothing happens. No tool pallets, and just a black background. I'm on Windows 10. How do I fix this? Photoshop is totally useless at this point...I've downloaded and I'm using GIMP which is very nice and free. Adobe In Design and Adobe Pro DC work fine.

       

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        • 1. Re: Photoshop is not opening any files.
          JJMack Most Valuable Participant

          Try resetting Photoshop Preferences.

           

          Start Photoshop and immediately id not sooner press and hold Ctrl+Alt+Shift (Windows)  CMD+Option+Shift (Mac) If done on time Photoshop Should open a Pop_Up Dialog windows. Do you want to delete your Photoshop Preferences.  When you get that Dialog Window reply YES......

          • 2. Re: Photoshop is not opening any files.
            jennys2715761 Level 1

            I was able to delete the Photoshop Preferences but this did not work, and photoshop is still not opening files.

            • 3. Re: Photoshop is not opening any files.
              JJMack Most Valuable Participant

              Use Photoshop menu Help>System Info. Copy and Past that information here.

              • 4. Re: Photoshop is not opening any files.
                jennys2715761 Level 1

                Adobe Photoshop Version: 2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877  x64

                Number of Launches: 2

                Version: 10 or greater

                System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

                Physical processor count: 4

                Processor speed: 3408 MHz

                Built-in memory: 32634 MB

                Free memory: 20230 MB

                Memory available to Photoshop: 29404 MB

                Memory used by Photoshop: 70 %

                History Thumbnails: Enabled.

                Touch Bar: Enabled.

                Alias Layers: Disabled.

                Modifier Palette: Enabled.

                Highbeam: Enabled.

                Image tile size: 128K

                Image cache levels: 4

                Font Preview: Medium

                TextComposer: Latin

                Display: 1

                Display Bounds: top=0, left=0, bottom=1440, right=2560

                Display: 2

                Display Bounds: top=129, left=-1920, bottom=1209, right=0

                OpenGL Drawing: Disabled.

                OpenGL Allow Old GPUs: Not Detected.

                AIFCoreInitialized=1

                AIFOGLInitialized=1

                OGLContextCreated=1

                License Type: Subscription

                Serial number: ########

                GUIDBucket:

                  bucket: 233

                  test: DocumentPanel

                Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

                Temporary file path: C:\Users\JSZILA~1\AppData\Local\Temp\

                Photoshop scratch has async I/O enabled

                Scratch volume(s):

                  Startup, 468.2G, 359.9G free

                Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\

                Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

                 

                Installed components:

                   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112 

                   ACE.dll   ACE 2017/01/26-01:10:02   79.579975   79.579975

                   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

                   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0 

                   AdobeOwl.dll   Adobe Owl   5.2.11 

                   AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992

                   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263 

                   AdobeSVGAGM.dll   AdobeSVGAGM   79.579975   79.579975

                   AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824

                   AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824

                   AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824

                   adobe_caps.dll   Adobe CAPS   10,0,0,6 

                   AGM.dll   AGM 2017/01/26-01:10:02   79.579975   79.579975

                   ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1 

                   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

                   amtlib.dll   AMTLib (64 Bit)   10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7)   1.000000

                   ARE.dll   ARE 2017/01/26-01:10:02   79.579975   79.579975

                   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

                   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

                   Bib.dll   BIB 2017/01/26-01:10:02   79.579975   79.579975

                   BIBUtils.dll   BIBUtils 2017/01/26-01:10:02   79.579975   79.579975

                   boost_date_time.dll   photoshopdva   10.0.0 

                   boost_signals.dll   photoshopdva   10.0.0 

                   boost_system.dll   photoshopdva   10.0.0 

                   boost_threads.dll   photoshopdva   10.0.0 

                   cg.dll   NVIDIA Cg Runtime   3.0.00007 

                   cgGL.dll   NVIDIA Cg Runtime   3.0.00007 

                   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

                   CoolType.dll   CoolType 2017/01/26-01:10:02   79.579975   79.579975

                   dnssd.dll   Bonjour   3,0,0,2 

                   dvaaudiodevice.dll   photoshopdva   10.0.0 

                   dvacore.dll   photoshopdva   10.0.0 

                   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0 

                   dvamarshal.dll   photoshopdva   10.0.0 

                   dvamediatypes.dll   photoshopdva   10.0.0 

                   dvametadata.dll   photoshopdva   10.0.0 

                   dvametadataapi.dll   photoshopdva   10.0.0 

                   dvametadataui.dll   photoshopdva   10.0.0 

                   dvaplayer.dll   photoshopdva   10.0.0 

                   dvatransport.dll   photoshopdva   10.0.0 

                   dvaui.dll   photoshopdva   10.0.0 

                   dvaunittesting.dll   photoshopdva   10.0.0 

                   dynamiclink.dll   photoshopdva   10.0.0 

                   ExtendScript.dll   ExtendScript 2016/12/13-13:10:33   80.1089815   80.1089815

                   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339 

                   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339 

                   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339 

                   igestep30.dll   IGES Reader   9.3.0.113 

                   imslib.dll   IMSLib DLL   10.0.0.11 

                   JP2KLib.dll   JP2KLib 2016/05/26-01:08:58   79.262945   79.262945

                   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A) 

                   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0 

                   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0 

                   LogSession.dll   LogSession   7.4.1.60.45263 

                   mediacoreif.dll   photoshopdva   10.0.0 

                   MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269

                   pdfsettings.dll   Adobe PDFSettings   1.04 

                   Photoshop.dll   Adobe Photoshop CC 2017   18.1.0 

                   Plugin.dll   Adobe Photoshop CC 2017   18.1.0 

                   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0 

                   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67 

                   PSArt.dll   Adobe Photoshop CC 2017   18.1.0 

                   PSViews.dll   Adobe Photoshop CC 2017   18.1.0 

                   SCCore.dll   ScCore 2016/12/13-13:10:33   80.1089815   80.1089815

                   SVGRE.dll   SVGRE   79.579975   79.579975

                   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0 

                   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412 

                   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412 

                   TfFontMgr.dll   FontMgr   9.3.0.113 

                   TfKernel.dll   Kernel   9.3.0.113 

                   TFKGEOM.dll   Kernel Geom   9.3.0.113 

                   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113 

                   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

                   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16 

                   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16 

                   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

                   wu3d.dll   U3D Writer   9.3.0.113 

                 

                 

                Required plug-ins:

                 

                   3D Studio 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                   Accented Edges 18.1.0 - from the file “Filter Gallery”

                   Adaptive Wide Angle 18.1.0 - from the file “Adaptive Wide Angle”

                   Angled Strokes 18.1.0 - from the file “Filter Gallery”

                   Average 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Average”

                   Bas Relief 18.1.0 - from the file “Filter Gallery”

                   BMP 18.1.0 - from the file “Standard MultiPlugin”

                   Camera Raw 9.1.1 - from the file “Camera Raw”

                   Camera Raw Filter 9.1.1 - from the file “Camera Raw”

                   Chalk && Charcoal 18.1.0 - from the file “Filter Gallery”

                   Charcoal 18.1.0 - from the file “Filter Gallery”

                   Chrome 18.1.0 - from the file “Filter Gallery”

                   Cineon 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Cineon”

                   Clouds 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Clouds”

                   Collada 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                   Color Halftone 18.1.0 - from the file “Standard MultiPlugin”

                   Colored Pencil 18.1.0 - from the file “Filter Gallery”

                   CompuServe GIF 18.1.0 - from the file “Standard MultiPlugin”

                   Conté Crayon 18.1.0 - from the file “Filter Gallery”

                   Craquelure 18.1.0 - from the file “Filter Gallery”

                   Crop and Straighten Photos 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “CropPhotosAuto”

                   Crop and Straighten Photos Filter 18.1.0 - from the file “Standard MultiPlugin”

                   Crosshatch 18.1.0 - from the file “Filter Gallery”

                   Crystallize 18.1.0 - from the file “Standard MultiPlugin”

                   Cutout 18.1.0 - from the file “Filter Gallery”

                   Dark Strokes 18.1.0 - from the file “Filter Gallery”

                   De-Interlace 18.1.0 - from the file “Standard MultiPlugin”

                   Dicom 18.1.0 - from the file “Dicom”

                   Difference Clouds 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Clouds”

                   Diffuse Glow 18.1.0 - from the file “Filter Gallery”

                   Displace 18.1.0 - from the file “Standard MultiPlugin”

                   Dry Brush 18.1.0 - from the file “Filter Gallery”

                   Eazel Acquire 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “EazelAcquire”

                   Entropy 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                   Export Color Lookup Tables 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Export3DLUT”

                   Extrude 18.1.0 - from the file “Standard MultiPlugin”

                   FastCore Routines 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “FastCore”

                   Fibers 18.1.0 - from the file “Standard MultiPlugin”

                   Film Grain 18.1.0 - from the file “Filter Gallery”

                   Filter Gallery 18.1.0 - from the file “Filter Gallery”

                   Flash 3D 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                   Fresco 18.1.0 - from the file “Filter Gallery”

                   Glass 18.1.0 - from the file “Filter Gallery”

                   Glowing Edges 18.1.0 - from the file “Filter Gallery”

                   Google Earth 4 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                   Grain 18.1.0 - from the file “Filter Gallery”

                   Graphic Pen 18.1.0 - from the file “Filter Gallery”

                   Halftone Pattern 18.1.0 - from the file “Filter Gallery”

                   HDRMergeUI 18.1.0 - from the file “HDRMergeUI”

                   HSB/HSL 18.1.0 - from the file “Standard MultiPlugin”

                   IFF Format 18.1.0 - from the file “Standard MultiPlugin”

                   IGES 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                   Ink Outlines 18.1.0 - from the file “Filter Gallery”

                   JPEG 2000 18.1.0 - from the file “JPEG2000”

                   Kurtosis 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                   Lens Blur 18.1.0 - from the file “Lens Blur”

                   Lens Correction 18.1.0 - from the file “Lens Correction”

                   Lens Flare 18.1.0 - from the file “Standard MultiPlugin”

                   Liquify 18.1.0 - from the file “Liquify”

                   Matlab Operation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “ChannelPort”

                   Maximum 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                   Mean 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                   Measurement Core 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MeasurementCore.8me”

                   Median 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                   Mezzotint 18.1.0 - from the file “Standard MultiPlugin”

                   Minimum 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                   MMXCore Routines 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MMXCore”

                   Mosaic Tiles 18.1.0 - from the file “Filter Gallery”

                   Multiprocessor Support 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MultiProcessor Support”

                   Neon Glow 18.1.0 - from the file “Filter Gallery”

                   Note Paper 18.1.0 - from the file “Filter Gallery”

                   NTSC Colors 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “NTSC Colors”

                   Ocean Ripple 18.1.0 - from the file “Filter Gallery”

                   OpenEXR 18.1.0 - from the file “Standard MultiPlugin”

                   Paint Daubs 18.1.0 - from the file “Filter Gallery”

                   Palette Knife 18.1.0 - from the file “Filter Gallery”

                   Patchwork 18.1.0 - from the file “Filter Gallery”

                   Paths to Illustrator 18.1.0 - from the file “Standard MultiPlugin”

                   PCX 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “PCX”

                   Photocopy 18.1.0 - from the file “Filter Gallery”

                   Photoshop 3D Engine 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Photoshop3DEngine”

                   Photoshop Touch 14.0 - from the file “PSDX”

                   Picture Package Filter 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “ChannelPort”

                   Pinch 18.1.0 - from the file “Standard MultiPlugin”

                   Pixar 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Pixar”

                   Plaster 18.1.0 - from the file “Filter Gallery”

                   Plastic Wrap 18.1.0 - from the file “Filter Gallery”

                   PLY 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                   PNG 18.1.0 - from the file “Standard MultiPlugin”

                   Pointillize 18.1.0 - from the file “Standard MultiPlugin”

                   Polar Coordinates 18.1.0 - from the file “Standard MultiPlugin”

                   Portable Bit Map 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “PBM”

                   Poster Edges 18.1.0 - from the file “Filter Gallery”

                   PRC 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                   Radial Blur 18.1.0 - from the file “Standard MultiPlugin”

                   Radiance 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Radiance”

                   Range 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                   Render Color Lookup Grid 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Export3DLUT”

                   Reticulation 18.1.0 - from the file “Filter Gallery”

                   Ripple 18.1.0 - from the file “Standard MultiPlugin”

                   Rough Pastels 18.1.0 - from the file “Filter Gallery”

                   Save for Web 18.1.0 - from the file “Save for Web”

                   ScriptingSupport 18.1.0 - from the file “ScriptingSupport”

                   Shake Reduction 18.1.0 - from the file “Shake Reduction”

                   Shear 18.1.0 - from the file “Standard MultiPlugin”

                   Skewness 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                   Smart Blur 18.1.0 - from the file “Standard MultiPlugin”

                   Smudge Stick 18.1.0 - from the file “Filter Gallery”

                   Solarize 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Solarize”

                   Spaces 18.1.0 - from the file “Spaces”

                   Spatter 18.1.0 - from the file “Filter Gallery”

                   Spherize 18.1.0 - from the file “Standard MultiPlugin”

                   Sponge 18.1.0 - from the file “Filter Gallery”

                   Sprayed Strokes 18.1.0 - from the file “Filter Gallery”

                   Stained Glass 18.1.0 - from the file “Filter Gallery”

                   Stamp 18.1.0 - from the file “Filter Gallery”

                   Standard Deviation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                   STL 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                   Sumi-e 18.1.0 - from the file “Filter Gallery”

                   Summation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                   Targa 18.1.0 - from the file “Standard MultiPlugin”

                   Texturizer 18.1.0 - from the file “Filter Gallery”

                   Tiles 18.1.0 - from the file “Standard MultiPlugin”

                   Torn Edges 18.1.0 - from the file “Filter Gallery”

                   Twirl 18.1.0 - from the file “Standard MultiPlugin”

                   U3D 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                   Underpainting 18.1.0 - from the file “Filter Gallery”

                   Vanishing Point 18.1.0 - from the file “VanishingPoint”

                   Variance 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                   Virtual Reality Modeling Language | VRML 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                   Water Paper 18.1.0 - from the file “Filter Gallery”

                   Watercolor 18.1.0 - from the file “Filter Gallery”

                   Wave 18.1.0 - from the file “Standard MultiPlugin”

                   Wavefront|OBJ 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                   WIA Support 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “WIASupport”

                   Wind 18.1.0 - from the file “Standard MultiPlugin”

                   Wireless Bitmap 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “WBMP”

                   ZigZag 18.1.0 - from the file “Standard MultiPlugin”

                 

                Optional and third party plug-ins:

                 

                   3DxPhotoshop 2.8.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\3Dconnexion\3DxPhotoshop_CC2017.8li”

                 

                Duplicate and Disabled plug-ins: NONE

                 

                 

                Plug-ins that failed to load: NONE

                 

                Extensions: NONE

                 

                Installed TWAIN devices: NONE

                • 5. Re: Photoshop is not opening any files.
                  JJMack Most Valuable Participant

                  I a bit confused about your system info.  You many has an installation problem/  You may want to try uninstalling. The use Adobe Cleaner and the install Photoshop. Looking at your Photoshop system info it look like you on Windows 10 however I see

                  Touch Bar: Enabled.

                  I also see you had two Displays and you GPU is disabled?

                  Display: 1

                  Display Bounds: top=0, left=0, bottom=1440, right=2560

                  Display: 2

                  Display Bounds: top=129, left=-1920, bottom=1209, right=0

                  OpenGL Drawing: Disabled.

                   

                  I do not see any information about you display adapter????

                   

                  I also see you have some third party plug-in installed. Try without the plugin installed.

                   

                     3DxPhotoshop 2.8.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\3Dconnexion\3DxPhotoshop_CC2017.8li”

                   

                   

                  IMO there should be some information about your Display Adapter on my windows 10 system I have a Nvidia Quadro 4000 Here is whay I see in mys CC 2017.1 system info about touchbar and display

                   

                  Touch Bar: Disabled.

                  Alias Layers: Disabled.

                  Modifier Palette: Disabled.

                  Highbeam: Enabled.

                  Image tile size: 1028K

                  Image cache levels: 6

                  Font Preview: Medium

                  TextComposer: Latin

                  Display: 1

                  Display Bounds: top=0, left=0, bottom=1080, right=1920

                  Display: 2

                  Display Bounds: top=0, left=-1360, bottom=768, right=0

                  OpenGL Drawing: Enabled.

                  OpenGL Allow Old GPUs: Not Detected.

                  OpenGL Drawing Mode: Normal

                  OpenGL Allow Normal Mode: True.

                  OpenGL Allow Advanced Mode: False.

                  AIFCoreInitialized=1

                  AIFOGLInitialized=1

                  OGLContextCreated=1

                  NumGLGPUs=1

                  NumCLGPUs=1

                  NumNativeGPUs=0

                  glgpu[0].GLVersion="4.1"

                  glgpu[0].IsIntegratedGLGPU=0

                  glgpu[0].GLMemoryMB=2048

                  glgpu[0].GLName="NVIDIA Quadro 4000"

                  glgpu[0].GLVendor="NVIDIA Corporation"

                  glgpu[0].GLVendorID=4318

                  glgpu[0].GLDriverVersion="21.21.13.7711"

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                  glgpu[0].GLRendererID=1757

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                  glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_78b6 fa1429829a91\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_7 8b6fa1429829a91\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd 64_78b6fa1429829a91\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf _amd64_78b6fa1429829a91\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi .inf_amd64_78b6fa1429829a91\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nv_disp wi.inf_amd64_78b6fa1429829a91\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_d ispwi.inf_amd64_78b6fa1429829a91\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\n v_dispwi.inf_amd64_78b6fa1429829a91\nvwgf2um"

                  glgpu[0].GLDriverDate="20170317000000.000000-000"

                  glgpu[0].CanCompileProgramGLSL=1

                  glgpu[0].GLFrameBufferOK=1

                  glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

                  glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]

                  glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

                  glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

                  glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

                  glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

                  glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

                  glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

                  glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                  glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

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                  glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

                  clgpu[0].CLPlatformVersion="1.2"

                  clgpu[0].CLDeviceVersion="1.1 CUDA"

                  clgpu[0].IsIntegratedCLGPU=0

                  clgpu[0].CLMemoryMB=2048

                  clgpu[0].CLName="Quadro 4000"

                  clgpu[0].CLVendor="NVIDIA Corporation"

                  clgpu[0].CLVendorID=4318

                  clgpu[0].CLDriverVersion="377.11"

                  clgpu[0].CLBandwidth=7.48e+10

                  clgpu[0].CLCompute=191.694

                  License Type: Subscription

                  • 6. Re: Photoshop is not opening any files.
                    jennys2715761 Level 1

                    I do not have a Nvidia card I have a AMD Fire Pro W4100. The reason there is no GPU on one of the screens is it plugged in to an alternate port on the back of my computer (the one that has a picture to tell you to plug your monitor in). The other screen is plugged into the video card HDMI port because I had issues with the screen turning on and off randomly...I have switch the port on my secondary screen and it now has GPU on the alternate screen.....and guess what. Photoshop now works. The alternate monitor port on the back of the computer is an HDMI port directly off of the video card. Apparently Photoshop was having a sh** fit over the Intel HD Graphics 530 handling the monitor. Go figure that nothing ever works or plays nice out of the box.

                     

                    Thank you very much for your assistance.

                    • 7. Re: Photoshop is not opening any files.
                      JJMack Most Valuable Participant

                      Adobe published the Photoshop can have problems when machine have two different GPU installed. Good to here you got it working.