i have use franklin-gothic-urw adobe Typekit (windows) font. it is not working in mac OSX.
please help me
I'm sorry about the trouble. There are a few things we can check right away to start debugging this:
- First, make sure you are signed in to the Creative Cloud application with the same Adobe ID that you use for Typekit. The account information is under Preferences > General.
- Next, try turning off font sync in the Creative Cloud application, wait a moment, and then turn it back on. The option to do this is under the gear icon in Preferences > Creative Cloud > Fonts ("Typekit on/off").
Any fonts you had previously selected for sync use should now sync automatically to the Fonts tab in the Creative Cloud application.
If those steps did not solve the problem:
- Are you using OS X or Windows? Which version?
- Please send this information with a screenshot of the Assets > Fonts tab from the Creative Cloud application to email@example.com.