1 Reply Latest reply on Apr 19, 2017 1:31 PM by mollybd

    franklin-gothic-urw Typekit not working in mac

    alpeshk33181311 Level 1

      Hello,

       

      i have use franklin-gothic-urw adobe Typekit (windows) font. it  is not working in mac OSX.
      please help me

        • 1. Re: franklin-gothic-urw Typekit not working in mac
          mollybd Adobe Employee

          I'm sorry about the trouble. There are a few things we can check right away to start debugging this:

           

          - First, make sure you are signed in to the Creative Cloud application with the same Adobe ID that you use for Typekit. The account information is under Preferences > General.

          - Next, try turning off font sync in the Creative Cloud application, wait a moment, and then turn it back on. The option to do this is under the gear icon in Preferences > Creative Cloud > Fonts ("Typekit on/off"). 

           

          Any fonts you had previously selected for sync use should now sync automatically to the Fonts tab in the Creative Cloud application.

           

          If those steps did not solve the problem:

          - Are you using OS X or Windows? Which version?

          - Please send this information with a screenshot of the Assets > Fonts tab from the Creative Cloud application to support@typekit.com.

           

          Thanks,

          Molly