Conversion failure

[markl38688703]

I'm converting PDF files into 1, but I seem to get error message "CONVERSION FAILURE

[AkanchhaS]

Hi Markl38688703,

I assume you are trying to combine multiple pdf files to one? Or are you trying to convert the pdf files to word using the "Export pdf"?

If that is the case, then you may go through the help document File conversion error | ExportPDF

Also confirm the size of the files that you are trying to convert.

Regards,

Akanchha

[markl38688703]

Yes, Sometimes it works, sometimes I get error message.

The files are 5   1 pagers

[Sunil_Soni]

Sorry for the inconvenience caused to you.

Please try : https://cloud.acrobat.com/exportpdf

Keep us updated if it works.

-Thanks

Sunil Soni

[markl38688703]

No, still not working.  This is frustrating that we are paying for a service that doesn't seem to work. Can you get this resolved asap?

can someone remote connect to my computer and get this figured out?

thanks

Fran

[H_Spector]

HI Fran,

I sent you an email to you regarding this.

Thank you.

Hisami

[markl38688703]

HI Hisami,

I tried the link and still not working. Can you remote connect to my computer and try to figure this out?

thanks

Fran

[H_Spector]

It seems that one of the files was set page extraction not allowed.

To find out the setting:

1. Open a PDF file in Adobe Reader (you can download Reader from www.adobe.com)

2. Select "File" menu

3. Select "Properties..."

4. Select "Security" tab

5. Check "Document Restrictions Summary"

Thank you.

Hisami