I was basically forced onto Adobe Stock by using Dollar Photo Club. They were closed or bought by Adobe so my subscription of $10/m automatically transferred to Adobe. I was excited because now I still pay $10/m for 10 photos but now I have the Adobe brand on my side.
Today I noticed my Adobe payments are not $10/m they are now $32/m. Okay no biggie I'll talk to the support agent tell him it's too expensive and I wish to cancel.
Oh ho ho! Not so easy!
Turns out if I cancel now I will:
1. Lose my previously purchased image licenses (What the actual **** is this? I paid for those licenses why would I lose them!?)
2. Incur the cancellation fee of all my remaining months in my annual contract which is 50% of the remaining month's payments. (Roughly $112)
3. Lose access to my previously purchased images in Adobe Library.
DO NOT get involved with Adobe Stock what-so-ever. There are many alternatives out there, sure the images will not be linked to your Adobe Library but it's a minor inconvenience to have a local library of images which you can still import into libraries. Or if you insist on Adobe Stock make sure for the love of God to cancel after the $10/m price is up.
How do I back up my 150+ Adobe Stock images from my Adobe Library? There is no download function in the library or in Adobe Assets. The only way I can think of is to find each image individually on Adobe Stock and download to desktop. This way when I cancel my account I still have my 150+ images.
Deeply disappointed and hurt that my beloved Adobe would screw me like this... I'm an idiot for not realizing Adobe has annual commitments. Really sucks that it does.
Adobe Support Chat:
Thank you for contacting Adobe membership services. You will be attended to shortly.
You are now chatting with 'Jhilik'
Thank you for contacting Adobe Membership Services. My name is Jhilik.Please provide me with your phone number for account verification.
Adobe Stock price went up from $10/m to $32/m I wish to cancel my plan.
Please stay on the line while I check your membership status and savings that you are entitled to. While these details load, I’d love to know why you first chose Adobe?
If I cancel my plan what happens to my 74+ images that I have bought? Can I continue using them?
You are now in standard prices for Adobe stock you have completed 1 year and now you are in 2nd year.
That's too expensive, I wish to cancel. If I cancel my plan do I keep the 74 or so images I have already purchased?
If you cancel the subscription, you will loose the access to the subscription and 74 credits available in your subscription, however I can offer you 1 free month offer to your subscription.
Why would I lose the 74 images I already paid for them...
If you cancel the subscription, it will not work again as it will be deactivated.
We'd hate to see you go and as a valuable customer we would like to extend the same offer to two months. This means that Adobe will not charge you for the next two months.
Okay for now please do the 2 free months
I will do my best to use up the remaining images
Are there any fees for canceling a subscription?
Sure, I will credit 2 month free offer to your account and you can cancel your subscription on 12th month between 15thFebruary 2018 to 13th March 2018.
Yes, as you are in annual commitment you will be charge with the cancellation fees if you cancel the subscription now.
are you kidding me!?
I signed up for $10/m
I would suggest you to have 2 month free offer to use the subscription and can cancel it in 12th month 12th month between 15thFebruary 2018 to 13th March 2018.
NOT $32/m I was not informed of the price change, the annual commitment OR the cancellation fees...
We send out auto renewal emails in the 11th month to the email address registered with Adobe. It’s possible that the email might have gone to your Junk or Spam folder, or your email security policy deleted the email considering it to be spam as it comes from an automated email address. If you cancel the subscription within the commitment period, there is an Early Termination Fee which amounts to 50% of the remaining months. This fee is as per the contract you agreed to at the time of purchase and was mentioned in the terms and conditions as well. You may refer to the link https://www.adobe.com/at/misc/subscription_terms.html for terms and conditions.. It's highly recommended to complete the tenure before cancellation and if you wish to continue I can offer you 3 months of free offer, you will save $89.97
One moment please
May, June and July will be your free months.
Adobe will not charge you for complete 3 months.
I don't have an email in my inbox or junk folder... and now I have to pay extra for this
any chance for 4 free months?
I am sorry sir, 4 months offer is not available right now.
I apologize for the inconvenience.
I would suggest you to have 3 months free offer.
if I cancel my account do I keep the images I have previously purchased in my Adobe Library?
or lose them as well?
I would suggest you to download within 30 days after cancellation as you may lose then from Adobe library.
Ah good idea
let's do 3 free months, I will use up all my images and download everything and cancel next year.
Sure sir, please wait for the important dates and informations.
Your case Id_0221791011 and next billing date is 14th August 2017.
You can cancel on 12th month between 15thFebruary 2018 to 13th March 2018.
Is there anything else I can help you with?
Please visit https://www.adobe.com/at/misc/subscription_terms.html for terms and conditions.
No that will be all. Thank you.
You may receive an email that will contain a link to complete an optional survey to provide your feedback on our conversation today. The survey takes less than 2 minutes to complete and I would really appreciate your feedback.
Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Message was edited by: Eugene D - Spelling.