2 Replies Latest reply on Apr 21, 2017 12:41 AM by Nanaky

    Device limit reached - how to lodge a ticket?

    FrankQuist

      Alright, so I got the  'E_GOOGLE_DEVICE_LIMIT_REACHED' error when trying to open an .ascm file. I've ...tried... talking to a adobe customer support rep but they sent me to the forums. On the forums however, it tells you to contact Adobe for a solution. When doing so, again, they send me to the exact place where it tells me to contact them.

       

      They also say that there can't be too many 'activations' (authorizations) since there are no activation servers for ADE.

       

      So I'm at a loss. What to do now? I cannot open the books I spent money on (locally), but I also cannot seem to find how to fix the bug, since support just throws me into a loop.

       

      Is there any place where I can ask adobe to reset the device limit, as E_ACT_TOO_MANY_ACTIVATIONS error in Adobe Digital Editions  suggests?

      (chat is not an option. They tell me there are no activation servers)