Your title says Premiere Elements (for video editing) your message says Photoshop Elements (for picture editing)
Which do you really mean?
Also, Mac or Windows and exactly which version of the operating system?
Also, exactly which version of whatever program you have?
Also, did the problem start after an operating system update?
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Thanks for posting in Adobe forum.
I understand you are facing issue with Adobe Elements.
If you are using Windows Operating System then you can try the following steps:
- Go to location
C:\Program Files (x86)\Common Files\Adobe\
- Rename "SLCache" to "SLCache.old"
- Go to location
-Rename "SLStore" to "SLStore.old"
If inside C:\ you do not find "ProgramData" folder then it means it is hidden then to open it
- Open "Run" command
- Type %ProgramData% inside Run command
- Hit "Enter"
Open Adobe Elements & give it some time to open (30 seconds approx)
- It should ask you to activate the product
- Sign in with your Adobe ID
- Enter your serial number & activate the product
Hope this helps
Browsed location C:\Program Files (x86)\Common Files\Adobe\
I've followed your instructions right up to renaming "SLStore" to "SLStore.old" but I've run into a problem. When I try and rename "SLStore" it keeps coming up with an error message saying it cannot rename it because it's open in a different file even when I've shut everything down and restarted the computer. How do I avoid this?
Hello John T Smith
I do apologize, I had not noticed the mistake I made but I am talking about Photoshop.
Windows operating system.
I have never been asked to update the system so I assume it is still the same as when I bought it.