I'm saving some documents in Document Cloud but I having some problems when I want to open some of those PDF files:
For example: If I have this file: "Pautas de actuación en un incendio.pdf", Acrobat for iOS won't open it. But if I change the file name to "Pautas de actuacion en un incendio.pdf", Acrobat can open it. If the file is a DOCX instead a PDF, Acrobat can open it wether it has accented vowels or not.
And now, some (maybe) useful information for Adobe to fix the problem:
So, accented vowels and the letter "ñ" seem to be problematic when the file is saved in Document Cloud using a Mac or PC.
Does Adobe know about this? Are they going to fix it? I don't want to change my filenames because of this.
Thanks and regards.
[Title edited to try and get the forum software to accept the message... Mod]
We have been hearing about this bug, and similar bugs involving Asian-language characters. We investigated and found it is a side effect of Apple's having switched, in iOS 10.3 and later, to their new APFS file system. (Before 10.3, iOS used Apple's HFS+ file system for many years.)
We are working on a fix for these problems, but I cannot say at this time when we will have the fix ready to release to the App Store.
Thank you in advance for your patience while we work on it,
Mobile App Development Manager, Adobe Acrobat Reader for iPhone and iPad
Than you. We'll have to wait for the fix