12 Replies Latest reply on Apr 25, 2017 10:34 AM by Akash Sharma

    Photoshop 2017 freezing frequently (30s-1min)

    Brounzer Level 1

      Hi all,

       

      Windows 10 64-bit

      16GB Ram, i7, Quadro M1200

      SSD M2 with read/write rates around 1gb/s

       

      I keep having the issue that Photoshop 2017.1 starts fast but then hangs for 30 seconds straight. I'm not opening a document.

      The document that I open afterwards causes similar issues to occur, even though the document is just a few MB big.

      Documents are all stored on my local drive. There are a few network drives installed on my system, but they do are not output paths / file paths.

       

      I've analysed the process and the following occurs:

      Photoshop Hang 30 sec.png

       

      It's clearly reporting Not responding but only little CPU use.

      The wait chain reports it's 'waiting for Network I/O'.

      What exactly is it doing and what can I try to further analyze the root-cause of the issue?

       

      I know you guys may consider this insufficient information to address the issue. But any word on how to further analyze the issue?

       

      EDIT: New insights

      - Issue does not occur when I disable all my network adapters.

      - Issue does not occur with Illustrator or After Effects, which I also use frequently.

      - Issue always seems to take the exact same time (I could hold a stopwatch and measure the same time every time it freezes)