5 Replies Latest reply on Apr 21, 2017 12:02 PM by Szalam

    April 2017 update: AE crashes on start up while loading ray-traced 3d

    Zach the human

      This might be more of a bug report cause I doubt there will be a quick and easy fix until a patch but, here's the situation:

       

      Since the latest patch (April 2017), I've been unable to launch AE. It's crashing at the same point every time I open it. The splash art loading text says "Cleaning Up Ray-traced 3D," and an error message pops up saying, "After Effects error: crash occurred while invoking plug-in "ray-traced 3D"."

       

      If any one has any quick fix ideas, let me know.

       

      Basic system info:

       

      OS X Yosemite 10.10.5

      Mac (Retina 5K, 27-inch, Late 2014)

      4 GHz Intel Core i7

      32 GB 1600 MHz DDR3

      AMD Radeon R9 M295X 4096 MB