4 Replies Latest reply on Apr 24, 2017 1:03 PM by Akki_24

    Error - Adobe Acrobat Reader DC Has Stopped Working

    rickm85914334

      Whenever I try to start Acrobat Reader DC it gets an error. Below is the information from the event viewer. I have uninstalled and reinstalled acrobat and that does not solve the problem. I'm running Windows 10 64 bit with the latest updates. I've searched this forum and found other instances of this problem but no viable solutions.

       

      Faulting application name: AcroRd32.exe, version: 17.9.20044.25828, time stamp: 0x58e4302d

      Faulting module name: lockpdfu.dll_unloaded, version: 12.9.3.0, time stamp: 0x57990936

      Exception code: 0xc0000005

      Fault offset: 0x000190f7

      Faulting process id: 0x4478

      Faulting application start time: 0x01d2bac07e2b2ee2

      Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

      Faulting module path: lockpdfu.dll

      Report Id: 8eb2bd2b-7936-49d5-8807-b33563f211f6

      Faulting package full name:

      Faulting package-relative application ID: