1 Reply Latest reply on May 12, 2017 5:57 AM by Mohit Goyal

    CS5 on Win10 won't start.

    paulg48754333

      I have reinstalled AAM and CS5.  Windows is up to date.  I also renamed C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp and it recreated it.  I have tried running CS5 as administrator.

       

      When I try and start CS5 64-bit this is the only error I get.  Any help would be appreciated.

       

      Log Name:      Application

      Source:        Application Error

      Date:          4/21/2017 11:27:22 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      SilverSurfer

      Description:

      Faulting application name: PDApp.exe, version: 10.0.0.49, time stamp: 0x577f74a6

      Faulting module name: adobe_oobelib.dll, version: 3.0.0.10, time stamp: 0x4e2435c0

      Exception code: 0xc0000005

      Fault offset: 0x00031265

      Faulting process id: 0x3278

      Faulting application start time: 0x01d2bb291ace2680

      Faulting application path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe

      Faulting module path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\LWA\adobe_oobelib.dll

      Report Id: 7d7babdc-3d9a-4672-8696-0887e4bd8232

      Faulting package full name:

      Faulting package-relative application ID:

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2017-04-22T05:27:22.609067100Z" />

          <EventRecordID>1399</EventRecordID>

          <Channel>Application</Channel>

          <Computer>SilverSurfer</Computer>

          <Security />

        </System>

        <EventData>

          <Data>PDApp.exe</Data>

          <Data>10.0.0.49</Data>

          <Data>577f74a6</Data>

          <Data>adobe_oobelib.dll</Data>

          <Data>3.0.0.10</Data>

          <Data>4e2435c0</Data>

          <Data>c0000005</Data>

          <Data>00031265</Data>

          <Data>3278</Data>

          <Data>01d2bb291ace2680</Data>

          <Data>C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe</Data>

          <Data>C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\LWA\adobe_oobelib.dll</Data>

          <Data>7d7babdc-3d9a-4672-8696-0887e4bd8232</Data>

          <Data>

          </Data>

          <Data>

          </Data>

        </EventData>

      </Event>