9 Replies Latest reply on Nov 14, 2017 1:11 AM by ccced

    mercury greyed out on gtx1080 cc2017

    ccced Level 1

      Mercury Playback is greyed out.

      My rig is z840 2x Xeon

      7 x nvidia gtx 1080

      Latest Nvidia Drivers (381.65)

       

      I can't understand why Premiere does not see it / use it.

       

      Thanks

        • 1. Re: mercury greyed out on gtx1080 cc2017
          Ann Bens Adobe Community Professional & MVP

          You have 7 videocards?

           

          Moved to Hardware forum for expert advice.

          • 2. Re: mercury greyed out on gtx1080 cc2017
            ccced Level 1

            Yes, I use GPU's for rendering (Octane).

            1 1080 is in PCIe in motherboard, and the other 6 are in Cubix Xpanders.

            However the fact that Mercury is not using even one of them is a bitter surprise.

             

            Thanks for moving it to the correct forum.

             

            Cheers

            • 3. Re: mercury greyed out on gtx1080 cc2017
              Bill Gehrke Most Valuable Participant

              Run Adobe's GPUSniffer.exe in a CMD window and show us the results

              • 4. Re: mercury greyed out on gtx1080 cc2017
                ccced Level 1

                As friend adviced me I got older Nvidia driver: 378.78

                and now it's all working fine!

                 

                Crazy that newer drivers are not working well!

                 

                Thanks,

                C

                • 5. Re: mercury greyed out on gtx1080 cc2017
                  ccced Level 1

                  Hey guys, the problem is back... I don't know how or why but it's just greyed out again.

                   

                  This is the gpusniffer info, please help:

                   

                   

                   

                  Vendor: NVIDIA Corporation

                  Renderer: GeForce GTX 1080/PCIe/SSE2

                  OpenGL Version: 2.1.2 NVIDIA 378.78 21.21.13.7878

                  GLSL Version: 1.20 NVIDIA via Cg compiler

                  Monitors: 2

                  Monitor 0 properties -

                     Size: (0, 0, 2560, 1600)

                     Max texture size: 32768

                     Supports non-power of two: 1

                     Shaders 444: 1

                     Shaders 422: 1

                     Shaders 420: 1

                  Monitor 1 properties -

                     Size: (-2560, 274, 2560, 1080)

                     Max texture size: 32768

                     Supports non-power of two: 1

                     Shaders 444: 1

                     Shaders 422: 1

                     Shaders 420: 1

                   

                   

                   

                   

                  --- GPU Computation Info ---

                  Found 7 devices supporting GPU computation.

                  CUDA Device 0 -

                     Name: GeForce GTX 1080

                     Vendor: NVIDIA

                     Capability: 6.1

                     Driver: 8

                     Total Video Memory: 8192MB

                  CUDA Device 1 -

                     Name: GeForce GTX 1080

                     Vendor: NVIDIA

                     Capability: 6.1

                     Driver: 8

                     Total Video Memory: 8192MB

                  CUDA Device 2 -

                     Name: GeForce GTX 1080

                     Vendor: NVIDIA

                     Capability: 6.1

                     Driver: 8

                     Total Video Memory: 8192MB

                  CUDA Device 3 -

                     Name: GeForce GTX 1080

                     Vendor: NVIDIA

                     Capability: 6.1

                     Driver: 8

                     Total Video Memory: 8192MB

                  CUDA Device 4 -

                     Name: GeForce GTX 1080

                     Vendor: NVIDIA

                     Capability: 6.1

                     Driver: 8

                     Total Video Memory: 8192MB

                     * Not chosen because it exceeds the maximum device count.

                  CUDA Device 5 -

                     Name: GeForce GTX 1080

                     Vendor: NVIDIA

                     Capability: 6.1

                     Driver: 8

                     Total Video Memory: 8192MB

                     * Not chosen because it exceeds the maximum device count.

                  CUDA Device 6 -

                     Name: GeForce GTX 1080

                     Vendor: NVIDIA

                     Capability: 6.1

                     Driver: 8

                     Total Video Memory: 8192MB

                     * Not chosen because it exceeds the maximum device count.

                  • 6. Re: mercury greyed out on gtx1080 cc2017
                    Bill Gehrke Most Valuable Participant

                    I would just temporarily disconnect your second monitor and see if that might be your problem, it has occured with s few setups.

                    • 7. Re: mercury greyed out on gtx1080 cc2017
                      ccced Level 1

                      Thanks Bill,

                       

                      What I did now is to switch off one monitor and detach one Cubix so I have 5 x1080 working. It has solved the problem, I can use the GPU's in Premiere and the playback of 4k material is very smooth.

                       

                      However this is a problem since I use this workstation for GPU rendering as well and needles to say every additional render node saves precious time.

                       

                      I can see that GPU sniffer says that only 4 GPUs can be supported by premiere, but this is still 5 GPUs.

                      I tried earlier to install the latest NVIDIA drivers and that just caused my entire system to crash, and I had to restore Windows.

                       

                      I know it's not a common setup, but it would be helpful to have someone from official Adobe support to intervene on this. I'm sure I'm not the only one with multi-gpu rig.

                       

                       

                      Thanks,

                       

                      Ced

                      • 8. Re: mercury greyed out on gtx1080 cc2017
                        chrisw44157881 Level 4

                        have you tried setting nvidia control panel premiere.exe as primary gfx app for just 4 cards?

                        • 9. Re: mercury greyed out on gtx1080 cc2017
                          ccced Level 1

                          Hey guys,

                           

                          Just to let you know that Mercury works in CC Premiere 2018. It is flying with different layers of 4k and lumetri. Finally...

                           

                          Thanks,

                          Ced