What operating system are you using? Which processor do you have and with how much RAM? How much free, clean, freshly defragmented space is on your hard drive?
What model of camcorder is your video coming from? What is the file format and resolution of this video?
Operating system: Windows 10 Home
Processor: Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz 2.80GHz
Installed RAM: 9.00 GB
Defragmented space on hard drive: 200+ GB
The problem is that the app will not open at all. When I click on the icon, it begins to load. After a number of seconds, the following prompt appears:
"Adobe Premiere Elements 15 has stopped working...."
For that reason, I cannot answer your final questions. Since the app does not open, I have had no opportunity to try to import or open any media files.
I called. The person with whom I first talked could not help me. She transferred me to someone else. After waiting for a number of minutes listening to the music, I finally talked with another person. That person told me that she could not help me. She, however, guided me to the chat page. I had to wait at least 1 1/2 minutes to receive a response to every question or statement that I made. Finally, after this had gone on for about 1/2 hour, the person, Shirish, informed me that because this matter is associated with a trial version of the app, he/she could not help me. Total time wasted: 1 hour.
In other words, at the end of one hour, I was simply told by Shirish that he/she could not help me.
Is anyone going to help me or not?
This is a user to user forum. Not Adobe.
Your problems are not obvious, based on the information you've provided. You need to troubleshoot your computer, which they can do at Customer Care. I'm sorry they could not find a solution for you.
Please open 'event viewer' and check the faulting module for Premiere Elements crash.
This will help us identify the issue.
To open Event Viewer, Type Event viewer in windows search box. Under Event Viewer Tab, click on Windows Logs> Application on left tab and highlight the error for Premiere Elements. At the bottom it will give the details.