7 Replies Latest reply on Mar 5, 2018 2:03 AM by thoreh91725582

    Adobe Premiere Elements 15 has stopped working

    euskalsam

      This is the prompt that appears on my screen when I try to open the program. Is there a fix to this problem?

        • 1. Re: Adobe Premiere Elements 15 has stopped working
          Steve Grisetti Adobe Community Professional

          What operating system are you using? Which processor do you have and with how much RAM? How much free, clean, freshly defragmented space is on your hard drive?

           

          What model of camcorder is your video coming from? What is the file format and resolution of this video?

          • 2. Re: Adobe Premiere Elements 15 has stopped working
            euskalsam Level 1

            Operating system: Windows 10 Home

            Processor: Intel(R) Core(TM) i7 CPU  930 @ 2.80GHz  2.80GHz

            Installed RAM: 9.00 GB

            Defragmented space on hard drive: 200+ GB

             

            The problem is that the app will not open at all. When I click on the icon, it begins to load. After a number of seconds, the following prompt appears:

             

            "Adobe Premiere Elements 15 has stopped working...."

             

            For that reason, I cannot answer your final questions. Since the app does not open, I have had no opportunity to try to import or open any media files.

            • 3. Re: Adobe Premiere Elements 15 has stopped working
              Steve Grisetti Adobe Community Professional

              I'd recommend you contact Adobe Customer Care via Chat.

              Contact Customer Care

              • 4. Re: Adobe Premiere Elements 15 has stopped working
                euskalsam Level 1

                I called. The person with whom I first talked could not help me. She transferred me to someone else. After waiting for a number of minutes listening to the music, I finally talked with another person. That person told me that she could not help me. She, however, guided me to the chat page. I had to wait at least 1 1/2 minutes to receive a response to every question or statement that I made. Finally, after this had gone on for about 1/2 hour, the person, Shirish, informed me that because this matter is associated with a trial version of the app, he/she could not help me. Total time wasted: 1 hour.

                 

                In other words, at the end of one hour, I was simply told by Shirish that he/she could not help me.

                 

                Is anyone going to help me or not?

                • 5. Re: Adobe Premiere Elements 15 has stopped working
                  Steve Grisetti Adobe Community Professional

                  This is a user to user forum. Not Adobe.

                   

                  Your problems are not obvious, based on the information you've provided. You need to troubleshoot your computer, which they can do at Customer Care. I'm sorry they could not find a solution for you.

                  • 6. Re: Adobe Premiere Elements 15 has stopped working
                    ajays74965046 Adobe Employee

                    Hi,

                     

                    Please open 'event viewer' and check the faulting module for Premiere Elements crash.

                     

                    This will help us identify the issue.

                     

                    To open Event Viewer, Type Event viewer in windows search box. Under Event Viewer Tab, click on Windows Logs> Application on left tab and highlight the error for Premiere Elements. At the bottom it will give the details.

                     

                    Thanks

                    • 7. Re: Adobe Premiere Elements 15 has stopped working
                      thoreh91725582

                      Adobe Premier 15 har stoppat när jag nästan hade en film färdig på ca 35 minuter.

                      Jag erbjöds då att köpa Adobe Premier 2018

                      Måste jag då, börja om från början med att göra den här filmen som jag arbetat med i 35 timmar?

                      Jag har köpt för länge sedan Adobe Premier 9, 12 och 15.

                      Om jag nu också köper Premier 2018, kan jag då fortsätta där jag slutade med filmen?

                      Jag tycker det är fräckt att bara gå in och stoppa det jobb man håller på med.

                      Hur skall jag göra nu?

                      Arbetet står helt still, Programmet Adobe Premier 15 kan inte röras på något sätt

                      Nu har jag också det nya Programmet Premier 2018 uppstartat

                      Finns det något sätt att fortsätta utan att förlora allt arbete jag lagt ned under några dagar?

                      Hälsningar

                      Thore Hult

                      thorehult@gmail.com

                      Mobil: +46722255303

                      Karlshamn Sverige