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Installer failed to initialise

New Here ,
Apr 22, 2017 Apr 22, 2017

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Hi,

When installing Adobe Captivate, I got the following message:

"installed failed to initialise. Please download Adobe Support Advisor to detect the problem"

But I could not find Adobe Support Advisor on the Adobe website and further searches show that this item has been discontinued!

Can anyone help?

Regards,

Ju.

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Adobe Employee ,
Apr 24, 2017 Apr 24, 2017

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Hi Ju,

Can you please let me know the OS you are using? If you are using Mac OS Sierra then please try the steps at the following link:

https://helpx.adobe.com/captivate/kb/captivate-installation-mac-fails.html

Regards,

Mayank

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