3 Replies Latest reply on May 1, 2017 4:40 PM by Sue Garibaldi

    Losing Draw files on the Cloud

    ernestj76351187

      I'm using Draw 3.1.66 and Creative Cloud app 3.2.1335

       

      It looks like my drawings are not saving to the cloud. The files seem to save on close, and then are not visible in the app. I checked my cloud account online, but I don't see the updated files. This has happened twice, and I don't want to continue any projects if the cloud or app is unreliable.

       

      Issue one: I want to know if there is a way to get the files back.

       

      Issue two: How can this saving problem be avoided.

        • 1. Re: Losing Draw files on the Cloud
          Sue Garibaldi Adobe Employee (Admin)

          ErnestJ.

           

          I'm really sorry about your art not syncing. Your work should automatically sync to Creative Cloud over a wifi connection. There have been some random syncing issues in Draw for Android but it certainly should not be happening to all of your drawings.

           

          A few questions (you can use the in-app feedback if you prefer; the device and app information will auto-populate the email):

          * What device are you using and what version of the Android OS?

          * The drawings are not showing up on your device or in your Mobile Creations - Draw folder?

          * How is the wifi connection on your device?

          * By any chance did you register the app in China?

          * Have you tried signing out of Draw and signing back in?

           

          Please let me know here or through the in-app feedback.

           

          Sue.

          1 person found this helpful
          • 2. Re: Losing Draw files on the Cloud
            stevey19416785

            Hi Sue,

             

            The e-mail follows a very bad 72 hours  after mistakenly trying to set up an iCloud account and buy some storage… after many frustrating hours I was able to come up with a solution that will work. Thanks for all your non-help. sy

            • 3. Re: Losing Draw files on the Cloud
              Sue Garibaldi Adobe Employee (Admin)

              SY.

               

              I'm very happy to hear that your work is showing up.... I was wondering how things were going when I didn't hear back from you.

               

              Sue.