I tried the chat which did not help as they had no idea and said someone would look into it.
But essentially what has happened is my card has expired so I added a new one under Plans & Products > Edit Payment Details.
Now it shows I only have 10 credits when there should be 102 since I have used 28 credits and had the plan active since May 2016.
I obviously did not cancel and do not want to as this would mean losing what I have payed for.
What do I do next?
Thank you for contacting the support team who escalated your query.
You currently have 92 available licenses (120 - 28).