Hello, I have been having the same issue. Please Help!
Did you try the chat link given in the previous post?
Not yet, right now I just installed previous version of Ae, then it works. I think it's the latest update's bug.
I hope adobe can fix the latest update's bug quickly, because of it make my
work have to do once again.
2017-04-24 22:30 GMT+08:00 FirKyle <firstname.lastname@example.org>:
After effects CC 2017 licensing error created by FirKyle
<https://forums.adobe.com/people/FirKyle> in *Downloading, Installing,
Setting Up* - View the full discussion
Moving this discussion to the Adobe Creative Cloud forum.
時華科技 and 梓匡王9796126 what language do you have your operating system set too? Have you adjusted the OS language to Chinese Simplified? Do you then receive the same error?
In addition what language do you have the Adobe Creative Cloud desktop application set to install your Creative Cloud applications in? The language setting can be found in the preferences of the Creative Cloud desktop app.
Thank you for the information.
I used Creative Cloud Preferences English and reinstall.
Receive the same error in Creative Cloud.
I try to open installation site. It's Run.
update AE today and same problem here
please does anyone know the solution?
Same problem here, my mac pro system is Chinese Traditional, but my AE say the Chinese Simplified error too.
BUT PS and Illustrator just goes well...
same bug...try to reinstall but still not working
driving me crazy....
Thanks for the update 時華科技 but the error is indicating your Creative Cloud membership is for the Chinese Simplified language only. If you change the language from English to Chinese Simplified, and then reinstall After Effects CC 2017, are you able to install and run the software successfully? Or do you still receive the message that you need to set the language to Chinese Simplified?
2 people found this helpful
My PC system is Chinese Traditional so install Chinese Traditional.
Previous Update only this,but can pass Enter can After effects run.
This problem in latest update and After effects no working. It's Terrible !!
2.restart PC (重新開機)
3.creative cloud set (設定adobe的創意雲軟體語系)
4.reinstall AE (重新安裝)
5.restart PC (重新開機)
Are you no longer receiving the error after selecting English (International) 時華科技?
2 people found this helpful
Yes,I no longer receiving the error after selecting English (International).
This helps, thank you!
it helps! thank a lot!
1 person found this helpful
This is wonderful news 時華科技. Thank you for the update!
For future viewers of this discussion if changing the install language, utilizing the steps in Change the language setting of your Creative Cloud apps, to English (International) then please contact our support team directly at Contact Customer Care to verify the languages included with your Creative Cloud membership.
thanks a lot. it's really useful.
Many thanks for you, sharing your experience!
We got a same bug as well! Our user encountered this problem couple days already,
He tried to reinstall several times still failed got same same error message.
When I read your information sharing and ask him to follow your instructin to it.
He is very happy to told me after 30 minutes, the problem is solved already.
It is a very good solution and really workable! Thank you for your help!
Totally fixed my problem, thanks a lot!