Copy link to clipboard
Copied
Hi all,
I've been experiencing a problem for several months now. My Mac hangs on a regular basis - every five or ten minutes, for 30 seconds to a minute.
I checked out my Activity Monitor, and every time I get the hang, the AdobeGCClient process has over 100% of CPU use. I quit the process, and it works fine, until I open one of the Creative Suite products - then the AdobeGCClient process gets started up again, and the hangs return until I quit the process again.
Does anyone have any idea how to stop this from happening? It's pretty frustrating to have to put up with the hanging every time I open an Adobe product.
Many thanks in advance,
Paul
[Moved from non-technical Lounge Forum to Cloud forum... Mod]
[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]
you should do a clean reinstall of cc if you have no other adobe versions/programs installed.
uninstall everything cc (you can leave preferences), https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud
...Copy link to clipboard
Copied
you should do a clean reinstall of cc if you have no other adobe versions/programs installed.
uninstall everything cc (you can leave preferences), https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials