2 Replies Latest reply on May 5, 2017 8:40 AM by Sheena Kaul

    Problems starting photoshop last friday 21 April

    sergiof78325144

      Hi:

       

      Last friday 21 April  around 21:00 CET , i was unable to start Photoshop and  received  an error to reinstall the program.I uninstalled photoshop and them was unable to reinstall  it , the download was almost at 0 and gave a connectivity error.I checked the online status for the creative cloud but it was all in the green. Today 24 April, without any kind of changes it installed without a problem.

      Is there any way to check if it was eventually a problem with the creative cloud support systems? We have alot of people now migratting to the creative cloud solution, photoshop 2017 an this could start a trust issue since alot of them have to work outside of the office and dont have admin accounts to the laptops.

       

      Thanks