Activation issue

[tomtomcinema]

Hi,

Does anyone have a solution for this problem: I downloaded Lightroom from adobe, then when I enter my serial number they tell me that my serial is correct but no product are found that matches this serial number. And when I try to select on the side which Lightroom I got they only show me Lightroom 1 to 5 but not 6!

I just bought a new MacBook Pro and can't make it works on my new computer.

Any ideas?

thanks

Tom

[99jon]

Hi Tom

Did the installation complete?

Launch Finder and go to:

Applications >> Adobe Lightroom >> Adobe Lightroom

Do you see the application on your MBP?

[tomtomcinema]

Yes of course I have the application on my computer but using the trial because my serial doesn't work. As if when you download Lightroom cc you can't get Lightroom 6.

[99jon]

If you have the trial installed it will be the creative cloud version which does not need a serial number. Follow the instructions below to activate as LR6.

Launch Lightroom and click “Continue Trial”

Go to the menu and click:

Help >> Sign Out

Quit Lightroom & Re-launch.

In the Adobe Lightroom Sign-in dialog click “Sign in Now”  (do not sign-in to Creative Cloud if prompted)

After sign-in click “License this Software” and enter the serial number.

[tomtomcinema]

This is exactly what I did but then this happened:

[99jon]

Is the earlier version insalled on a different computer?

If so, select LR5 from the list (or your version number) and enter the serial number for LR5 and click suivant

Then follow with the LR 6 serial number.

[tomtomcinema]

The problem is I only own Lightroom 6!

And I didn't buy any previous version of Lightroom.

😕

[99jon]

O.K. It seems you purchased an upgrade; not the full version.

[99jon]

Contact Adobe directly using on-line chat.

Contact Customer Care

[tomtomcinema]

They tell me that my product doesn't have the access for their phone line!!

This is why I tried here...

I know they want everyone to get the CC version of everything but now I bought it and I want it to work!

[99jon]

Scroll to the bottom of the page and CLICK THE BLUE BUTTON

<< Encore besoin d’aide ? Contactez-nous>>

https://helpx.adobe.com/fr/contact.html?step=LTRM_adobe-id-signing-in