18 Replies Latest reply on Oct 5, 2017 1:16 PM by wrensauer

    Cursor disappears

    jackbrannen_pl Level 1

      Every so often in InDesign, my cursor disappears entirely when it's hovering over certain areas of the document. I'm talking about the black mouse arrow. I will see it moving as I move my mouse, and then all of a sudden it disappears, as if it's going behind an invisible box. If I move the mouse back in the opposite direction, it will soon become visible again.

        • 1. Re: Cursor disappears
          Michael Witherell Adobe Community Professional

          What version of ID are you? What OS?

          • 2. Re: Cursor disappears
            namralf Level 1

            Hi there,

             

            I have a similar problem (or the same ?) with ID CC 2017 (latest update) on Windows 10 and had the same problem in the past with Photoshop CC 2017: the cursor starts flashing annoyingly and I cannot type numerics. Even when I`m switching program windows the flashing cursor stays until I quit InDesign. Couple of months ago I tried everything with Photoshop to no avail and had to resort to CC 2015!

             

            Any suggestions?

            Thx Ralf

            • 3. Re: Cursor disappears
              susan mazur Level 1

              Hey Michael, I'm having the same problem. InDesign is up to date. I'm on a mac OSX Yosemite 10.10.5. I'm working on a magazine with lots of color photos. I have two monitors going. When I'm trying to edit copy or place pictures, my cursor disappears... I can see the object highlighting (in other words, I can see the bounding box of an object or get the handles) but don't see the cursor until I click down. it's a bit frustrating as I keep thinking the cursor might be on the other monitor, but it's definitely in the program. Any help is appreciated. thanks

              • 4. Re: Cursor disappears
                Steve Werner Adobe Community Professional & MVP

                Susan, have you tried the same project with only one monitor instead of two? I've observed that a couple bugs which have been reported on this forum involving running two monitors are slower to be solved because (1) you're probably in a minority running two monitors, and (2) it's harder to reproduce bugs involving multiple pieces of hardware at the same time.

                 

                I run two computers (MacBook Pro and iMac) which no such problem with a cursor. But because of the hardware differences, I can't test what you're reporting.

                 

                If it happens to you consistently, you might file a bug report here, being sure to describe your hardware setup:

                 

                Feature Requests/Bug Reports

                1 person found this helpful
                • 5. Re: Cursor disappears
                  Laubender Adobe Community Professional & MVP

                  jackbrannen_pl  wrote

                  … I will see it moving as I move my mouse, and then all of a sudden it disappears, as if it's going behind an invisible box. If I move the mouse back in the opposite direction, it will soon become visible again.

                  Susan wrote

                  ... I can see the object highlighting (in other words, I can see the bounding box of an object or get the handles) but don't see the cursor until I click down.

                  Hi together,

                  just a guess: Would it help to switch to another open app ( cmd tab on a Mac ) and go back to InDesign?

                   

                  Regards,
                  Uwe

                  • 6. Re: Cursor disappears
                    RosieMolly Level 1

                    I have the same problem and have just submitted a bug report.

                     

                    InDesign CC 2017.1

                    Mac OSX El Capitan 10.11.6

                    27 inch iMac

                    3.1 GHz Intel Core i5

                     

                    I'm only using one monitor. If I hover over a graphics or text frame the cursor disappears - click the frame and it reappears. Hover over another frame, it disappears again - click and it reappears.... ad infinitum. Its the same whether in Preview or Normal mode. Very annoying!

                    • 7. Re: Cursor disappears
                      Michael Witherell Adobe Community Professional

                      Still wondering if anybody with this problem has tried turning off GPU acceleration, and have you all turned off Type Contextual Controls (both items in Preferences, of course)?

                      1 person found this helpful
                      • 8. Re: Cursor disappears
                        wrensauer Adobe Employee

                        Agreeing with Mike on this one - could you all try turning off GPU Performance in your Preferences and let us know if the problem persists? This is a known issue and a bug has been logged.

                         

                        -Wren

                        • 9. Re: Cursor disappears
                          susan mazur Level 1

                          Sorry to through a wrench in the works, guys, but I'm having the problem with the GPU pref turned off.

                          • 10. Re: Cursor disappears
                            parcea

                            GPU performance was not on when this problem began.

                            • 11. Re: Cursor disappears
                              uniqued_tol Level 1

                              The problem: indesign document very heavy! Try this; Unused paragraph style, character style, color swatches DEETE. Paragraph style --> grep style (very very much) deactive Paragraph style --> Split column deactive Display performance settings--> slowly

                              • 12. Re: Cursor disappears
                                lentaylor99

                                I am working on a one page document (actually half page) with two graphics and a text box. i am getting this. It actually kind of ghosts into a little box.

                                • 14. Re: Cursor disappears
                                  brettp73849804

                                  Mine is also doing the same thing, and it seems a little different than the previous problems.
                                  If I exit out of the program and reopen it seems to be okay, and then after ~10 minutes the cursor begins to flicker and glitch.

                                   

                                  Any update on what the problem seems to be and how to fix it?

                                  • 15. Re: Cursor disappears
                                    BobLevine MVP & Adobe Community Professional

                                    Sounds like the High Sierra bug. If that's the case roll back to Sierra or learn to live with it until Apple fixes it.

                                    • 16. Re: Cursor disappears
                                      Sumit_Garg Adobe Employee

                                      Thank you for reporting the issue.

                                       

                                      We have isolated this issue, it is mainly present on macOS 10.13, and can occurs anytime whenever cursor related functionality being used like placing/drag-drop/selection etc.

                                       

                                      This is not related to GPU.

                                       

                                      We are actively working with Apple on this issue to get it resolved as soon as possible. However, it may not get fixed with the GM build of High Sierra (10.13), but a subsequent Dot Release.

                                       

                                      We will surely let our customer know, once we have more information from Apple.

                                      2 people found this helpful
                                      • 17. Re: Cursor disappears
                                        salamanderdesigns

                                        I am having same problem with latest Indesign CC install and 10.13 High Sierra - hopefully this gets fixed soon!

                                        • 18. Re: Cursor disappears
                                          wrensauer Adobe Employee

                                          Hi everyone,

                                           

                                          This issue has been resolved with the MacOS 10.13 Supplemental Update released today. Please update your OS if you're experiencing this issue with High Sierra.

                                           

                                          pasted_image_at_2017_10_05_12_33_pm.png

                                          Thanks,

                                          Wren

                                          1 person found this helpful