11 Replies Latest reply on Apr 27, 2017 8:22 PM by JJMack

    M5000M not showing up under Performance, 3D menu disabled

    jesses43270741

      I have a workstation that is only 5 months old. It was purchased with specific intent to utilize the highest end M5000M graphics processor in Photoshop and other programs.

       

      First my problem started with the 3D menu being greyed out. In my research to enable it I found many suggestions to follow the procedure in the following thread Photoshop CS6 doesn't recognize my NVIDIA GeForce GTX 675M GPU?

       

      I have performed the check on my card drivers, they are up to date. I have followed the steps in the thread multiple times. Not only is the 3D menu still greyed out, but my Performance menu continue to show the integrated Intel card and not the Nvidia card.

       

      EDIT: I finally was able to get the card to show up, it required not only disabling my intel card via the device menu, but also the Nvidea control panel step. After that, opening Photoshop > Performance showed the Nvidia card.

       

      But the 3D menu remains greyed out.

       

      Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099  x64

      Number of Launches: 57

      Version: 10 or greater

      System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

      Physical processor count: 4

      Logical processor count: 8

      Processor speed: 2904 MHz

      Built-in memory: 32652 MB

      Free memory: 19792 MB

      Memory available to Photoshop: 29431 MB

      Memory used by Photoshop: 70 %

      History Thumbnails: Enabled.

      Touch Bar: Enabled.

      Alias Layers: Disabled.

      Modifier Palette: Enabled.

      3D Multitone Printing: Disabled.

      Highbeam: Enabled.

      Image tile size: 1024K

      Image cache levels: 4

      Font Preview: Medium

      TextComposer: Latin

      Photoshop crashed on 3/28/2017 at 1:52:22 PM (AllocateSharedGLResources)

      Display: 1

      Display Bounds: top=0, left=0, bottom=1080, right=1920

      Display: 2

      Display Bounds: top=-122, left=3840, bottom=1078, right=5440

      Display: 3

      Display Bounds: top=0, left=1920, bottom=1080, right=3840

      OpenGL Drawing: Enabled.

      OpenGL Allow Old GPUs: Not Detected.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      AIFCoreInitialized=1

      AIFOGLInitialized=1

      OGLContextCreated=1

      NumGLGPUs=1

      NumCLGPUs=3

      NumNativeGPUs=0

      glgpu[0].GLVersion="4.1"

      glgpu[0].IsIntegratedGLGPU=0

      glgpu[0].GLMemoryMB=8192

      glgpu[0].GLName="NVIDIA Quadro M5000M"

      glgpu[0].GLVendor="NVIDIA Corporation"

      glgpu[0].GLVendorID=4318

      glgpu[0].GLDriverVersion="21.21.13.7654"

      glgpu[0].GLRectTextureSize=16384

      glgpu[0].GLRenderer="Quadro M5000M/PCIe/SSE2"

      glgpu[0].GLRendererID=5112

      glgpu[0].HasGLNPOTSupport=1

      glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_72f356f13 8a86324\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_72f356f138a 86324\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_72f356f138a8 6324\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_72f356f138a86 324\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_72f356f138a863 24\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_72f356f138a86324\ nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_72f356f138a86324\nv wgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_72f356f138a86324\nvwg f2um"

      glgpu[0].GLDriverDate="20161229000000.000000-000"

      glgpu[0].CanCompileProgramGLSL=1

      glgpu[0].GLFrameBufferOK=1

      glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

      glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]

      glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

      glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

      glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

      glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

      glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

      glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

      glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

      clgpu[0].CLPlatformVersion="2.0 "

      clgpu[0].CLDeviceVersion="2.0 "

      clgpu[0].IsIntegratedCLGPU=1

      clgpu[0].CLMemoryMB=13052

      clgpu[0].CLName="Intel(R) HD Graphics 530"

      clgpu[0].CLVendor="Intel(R) Corporation"

      clgpu[0].CLVendorID=32902

      clgpu[0].CLDriverVersion="21.20.16.4574"

      clgpu[0].CLBandwidth=2.35949e+10

      clgpu[0].CLCompute=168.451

      clgpu[1].CLPlatformVersion="1.2"

      clgpu[1].CLDeviceVersion="1.2 CUDA"

      clgpu[1].IsIntegratedCLGPU=0

      clgpu[1].CLMemoryMB=8192

      clgpu[1].CLName="Quadro M5000M"

      clgpu[1].CLVendor="NVIDIA Corporation"

      clgpu[1].CLVendorID=4318

      clgpu[1].CLDriverVersion="376.54"

      clgpu[1].CLBandwidth=1.32162e+11

      clgpu[1].CLCompute=1436.29

      clgpu[2].CLPlatformVersion="2.0 "

      clgpu[2].CLDeviceVersion="2.0 "

      clgpu[2].IsIntegratedCLGPU=1

      clgpu[2].CLMemoryMB=13052

      clgpu[2].CLName="Intel(R) HD Graphics 530"

      clgpu[2].CLVendor="Intel(R) Corporation"

      clgpu[2].CLVendorID=32902

      clgpu[2].CLDriverVersion="21.20.16.4574"

      clgpu[2].CLBandwidth=2.02422e+10

      clgpu[2].CLCompute=168.714

      License Type: Subscription

      Serial number: 94070090116040426800

      GUIDBucket:

        bucket: 56

        test: control

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

      Temporary file path: C:\Users\JSHEPH~1\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        Startup, 475.1G, 349.0G free

      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

       

       

      Installed components:

         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112 

         ACE.dll   ACE 2016/11/04-01:10:53   79.578171   79.578171

         AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

         AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0 

         AdobeOwl.dll   Adobe Owl   5.2.11 

         AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992

         AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263 

         AdobeSVGAGM.dll   AdobeSVGAGM   79.578171   79.578171

         AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824

         AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824

         AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824

         adobe_caps.dll   Adobe CAPS   10,0,0,6 

         AGM.dll   AGM 2016/11/04-01:10:53   79.578171   79.578171

         ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2 

         AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

         amtlib.dll   AMTLib (64 Bit)   10.0.0.47 BuildVersion: 10.0; BuildDate: Thu Sep 1 2016 5:16:17)   1.000000

         ARE.dll   ARE 2016/11/04-01:10:53   79.578171   79.578171

         AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

         AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

         Bib.dll   BIB 2016/11/04-01:10:53   79.578171   79.578171

         BIBUtils.dll   BIBUtils 2016/11/04-01:10:53   79.578171   79.578171

         boost_date_time.dll   photoshopdva   10.0.0 

         boost_signals.dll   photoshopdva   10.0.0 

         boost_system.dll   photoshopdva   10.0.0 

         boost_threads.dll   photoshopdva   10.0.0 

         cg.dll   NVIDIA Cg Runtime   3.0.00007 

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007 

         CIT.dll   Adobe CIT   2.1.0.1   2.1.0.1

         CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

         CoolType.dll   CoolType 2016/11/04-01:10:53   79.578171   79.578171

         dnssd.dll   Bonjour   3,0,0,2 

         dvaaudiodevice.dll   photoshopdva   10.0.0 

         dvacore.dll   photoshopdva   10.0.0 

         dvamarshal.dll   photoshopdva   10.0.0 

         dvamediatypes.dll   photoshopdva   10.0.0 

         dvametadata.dll   photoshopdva   10.0.0 

         dvametadataapi.dll   photoshopdva   10.0.0 

         dvametadataui.dll   photoshopdva   10.0.0 

         dvaplayer.dll   photoshopdva   10.0.0 

         dvatransport.dll   photoshopdva   10.0.0 

         dvaui.dll   photoshopdva   10.0.0 

         dvaunittesting.dll   photoshopdva   10.0.0 

         dynamiclink.dll   photoshopdva   10.0.0 

         ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872

         icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339 

         icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339 

         icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339 

         igestep30.dll   IGES Reader   9.3.0.113 

         imslib.dll   IMSLib DLL   10.0.0.1 

         JP2KLib.dll   JP2KLib 2016/05/26-01:08:58   79.262945   79.262945

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A) 

         libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0 

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0 

         LogSession.dll   LogSession   7.4.1.60.45263 

         mediacoreif.dll   photoshopdva   10.0.0 

         MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269

         pdfsettings.dll   Adobe PDFSettings   1.04 

         Photoshop.dll   Adobe Photoshop CC 2017   18.0.1 

         Plugin.dll   Adobe Photoshop CC 2017   18.0.1 

         PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0 

         PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67 

         PSArt.dll   Adobe Photoshop CC 2017   18.0.1 

         PSViews.dll   Adobe Photoshop CC 2017   18.0.1 

         SCCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872

         SVGRE.dll   SVGRE   79.578171   79.578171

         svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0 

         tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412 

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412 

         TfFontMgr.dll   FontMgr   9.3.0.113 

         TfKernel.dll   Kernel   9.3.0.113 

         TFKGEOM.dll   Kernel Geom   9.3.0.113 

         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113 

         updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

         VulcanControl.dll   Vulcan Application Control Library   5.3.0.16 

         VulcanMessage5.dll   Vulcan Message Library   5.3.0.16 

         WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

         wu3d.dll   U3D Writer   9.3.0.113 

       

       

       

       

      Required plug-ins:

       

       

         3D Studio 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”

         Accented Edges 18.0.1 - from the file “Filter Gallery”

         Adaptive Wide Angle 18.0.1 - from the file “Adaptive Wide Angle”

         Angled Strokes 18.0.1 - from the file “Filter Gallery”

         Average 18.0.1 (2017.0.1 x001 x003) - from the file “Average”

         Bas Relief 18.0.1 - from the file “Filter Gallery”

         BMP 18.0.1 - from the file “Standard MultiPlugin”

         Camera Raw 9.8 - from the file “Camera Raw”

         Camera Raw Filter 9.8 - from the file “Camera Raw”

         Chalk && Charcoal 18.0.1 - from the file “Filter Gallery”

         Charcoal 18.0.1 - from the file “Filter Gallery”

         Chrome 18.0.1 - from the file “Filter Gallery”

         Cineon 18.0.1 (2017.0.1 x001 x003) - from the file “Cineon”

         Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds”

         Collada 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”

         Color Halftone 18.0.1 - from the file “Standard MultiPlugin”

         Colored Pencil 18.0.1 - from the file “Filter Gallery”

         CompuServe GIF 18.0.1 - from the file “Standard MultiPlugin”

         Conté Crayon 18.0.1 - from the file “Filter Gallery”

         Craquelure 18.0.1 - from the file “Filter Gallery”

         Crop and Straighten Photos 18.0.1 (2017.0.1 x001 x003) - from the file “CropPhotosAuto”

         Crop and Straighten Photos Filter 18.0.1 - from the file “Standard MultiPlugin”

         Crosshatch 18.0.1 - from the file “Filter Gallery”

         Crystallize 18.0.1 - from the file “Standard MultiPlugin”

         Cutout 18.0.1 - from the file “Filter Gallery”

         Dark Strokes 18.0.1 - from the file “Filter Gallery”

         De-Interlace 18.0.1 - from the file “Standard MultiPlugin”

         Dicom 18.0.1 - from the file “Dicom”

         Difference Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds”

         Diffuse Glow 18.0.1 - from the file “Filter Gallery”

         Displace 18.0.1 - from the file “Standard MultiPlugin”

         Dry Brush 18.0.1 - from the file “Filter Gallery”

         Eazel Acquire 18.0.1 (2017.0.1 x001 x003) - from the file “EazelAcquire”

         Entropy 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”

         Export Color Lookup Tables NO VERSION - from the file “Export3DLUT”

         Extrude 18.0.1 - from the file “Standard MultiPlugin”

         FastCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “FastCore”

         Fibers 18.0.1 - from the file “Standard MultiPlugin”

         Film Grain 18.0.1 - from the file “Filter Gallery”

         Filter Gallery 18.0.1 - from the file “Filter Gallery”

         Flash 3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”

         Fresco 18.0.1 - from the file “Filter Gallery”

         Glass 18.0.1 - from the file “Filter Gallery”

         Glowing Edges 18.0.1 - from the file “Filter Gallery”

         Google Earth 4 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”

         Grain 18.0.1 - from the file “Filter Gallery”

         Graphic Pen 18.0.1 - from the file “Filter Gallery”

         Halftone Pattern 18.0.1 - from the file “Filter Gallery”

         HDRMergeUI 18.0.1 - from the file “HDRMergeUI”

         HSB/HSL 18.0.1 - from the file “Standard MultiPlugin”

         IFF Format 18.0.1 - from the file “Standard MultiPlugin”

         IGES 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”

         Ink Outlines 18.0.1 - from the file “Filter Gallery”

         JPEG 2000 18.0.1 - from the file “JPEG2000”

         Kurtosis 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”

         Lens Blur 18.0.1 - from the file “Lens Blur”

         Lens Correction 18.0.1 - from the file “Lens Correction”

         Lens Flare 18.0.1 - from the file “Standard MultiPlugin”

         Liquify 18.0.1 - from the file “Liquify”

         Matlab Operation 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort”

         Maximum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”

         Mean 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”

         Measurement Core 18.0.1 (2017.0.1 x001 x003) - from the file “MeasurementCore.8me”

         Median 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”

         Mezzotint 18.0.1 - from the file “Standard MultiPlugin”

         Minimum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”

         MMXCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “MMXCore”

         Mosaic Tiles 18.0.1 - from the file “Filter Gallery”

         Multiprocessor Support 18.0.1 (2017.0.1 x001 x003) - from the file “MultiProcessor Support”

         Neon Glow 18.0.1 - from the file “Filter Gallery”

         Note Paper 18.0.1 - from the file “Filter Gallery”

         NTSC Colors 18.0.1 (2017.0.1 x001 x003) - from the file “NTSC Colors”

         Ocean Ripple 18.0.1 - from the file “Filter Gallery”

         OpenEXR 18.0.1 - from the file “Standard MultiPlugin”

         Paint Daubs 18.0.1 - from the file “Filter Gallery”

         Palette Knife 18.0.1 - from the file “Filter Gallery”

         Patchwork 18.0.1 - from the file “Filter Gallery”

         Paths to Illustrator 18.0.1 - from the file “Standard MultiPlugin”

         PCX 18.0.1 (2017.0.1 x001 x003) - from the file “PCX”

         Photocopy 18.0.1 - from the file “Filter Gallery”

         Photoshop 3D Engine 18.0.1 (2017.0.1 x001 x003) - from the file “Photoshop3DEngine”

         Photoshop Touch 14.0 - from the file “PSDX”

         Picture Package Filter 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort”

         Pinch 18.0.1 - from the file “Standard MultiPlugin”

         Pixar 18.0.1 (2017.0.1 x001 x003) - from the file “Pixar”

         Plaster 18.0.1 - from the file “Filter Gallery”

         Plastic Wrap 18.0.1 - from the file “Filter Gallery”

         PLY 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”

         PNG 18.0.1 - from the file “Standard MultiPlugin”

         Pointillize 18.0.1 - from the file “Standard MultiPlugin”

         Polar Coordinates 18.0.1 - from the file “Standard MultiPlugin”

         Portable Bit Map 18.0.1 (2017.0.1 x001 x003) - from the file “PBM”

         Poster Edges 18.0.1 - from the file “Filter Gallery”

         PRC 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”

         Radial Blur 18.0.1 - from the file “Standard MultiPlugin”

         Radiance 18.0.1 (2017.0.1 x001 x003) - from the file “Radiance”

         Range 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”

         Render Color Lookup Grid NO VERSION - from the file “Export3DLUT”

         Reticulation 18.0.1 - from the file “Filter Gallery”

         Ripple 18.0.1 - from the file “Standard MultiPlugin”

         Rough Pastels 18.0.1 - from the file “Filter Gallery”

         Save for Web 18.0.1 - from the file “Save for Web”

         ScriptingSupport 18.0.1 - from the file “ScriptingSupport”

         Shake Reduction 18.0.1 - from the file “Shake Reduction”

         Shear 18.0.1 - from the file “Standard MultiPlugin”

         Skewness 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”

         Smart Blur 18.0.1 - from the file “Standard MultiPlugin”

         Smudge Stick 18.0.1 - from the file “Filter Gallery”

         Solarize 18.0.1 (2017.0.1 x001 x003) - from the file “Solarize”

         Spaces 18.0.1 - from the file “Spaces”

         Spatter 18.0.1 - from the file “Filter Gallery”

         Spherize 18.0.1 - from the file “Standard MultiPlugin”

         Sponge 18.0.1 - from the file “Filter Gallery”

         Sprayed Strokes 18.0.1 - from the file “Filter Gallery”

         Stained Glass 18.0.1 - from the file “Filter Gallery”

         Stamp 18.0.1 - from the file “Filter Gallery”

         Standard Deviation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”

         STL 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”

         Sumi-e 18.0.1 - from the file “Filter Gallery”

         Summation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”

         Targa 18.0.1 - from the file “Standard MultiPlugin”

         Texturizer 18.0.1 - from the file “Filter Gallery”

         Tiles 18.0.1 - from the file “Standard MultiPlugin”

         Torn Edges 18.0.1 - from the file “Filter Gallery”

         Twirl 18.0.1 - from the file “Standard MultiPlugin”

         U3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”

         Underpainting 18.0.1 - from the file “Filter Gallery”

         Vanishing Point 18.0.1 - from the file “VanishingPoint”

         Variance 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”

         Virtual Reality Modeling Language | VRML 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”

         Water Paper 18.0.1 - from the file “Filter Gallery”

         Watercolor 18.0.1 - from the file “Filter Gallery”

         Wave 18.0.1 - from the file “Standard MultiPlugin”

         Wavefront|OBJ 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”

         WIA Support 18.0.1 (2017.0.1 x001 x003) - from the file “WIASupport”

         Wind 18.0.1 - from the file “Standard MultiPlugin”

         Wireless Bitmap 18.0.1 (2017.0.1 x001 x003) - from the file “WBMP”

         ZigZag 18.0.1 - from the file “Standard MultiPlugin”

       

       

      Optional and third party plug-ins: NONE

       

       

       

       

      Duplicate and Disabled plug-ins: NONE

       

       

       

       

      Plug-ins that failed to load: NONE

       

       

      Extensions:

       

       

         com.adobe.inapp.purchase  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”

         Recent Files  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

         Libraries  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

         New Document  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\fnft.html”

         Start  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

         com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

         Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

         Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

         Device Preview  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

         Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

         com.adobe.preview.loader  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

       

       

      Installed TWAIN devices: NONE

        • 1. Re: M5000M not showing up under Performance, 3D menu disabled
          JJMack Most Valuable Participant

          Your machine has two different GPU try using the Nvidia control panel to set  use your Nvidia GPU for Photoshop not both. Photoshop can have problems when two different GPU are used.  If the does not work try using the Windows divice manager to disable the Intel HD GPU. It looks like the Nvidia setting is not working. You Photoshop preferences Performance is showing the Intel HD where Photoshop system info is showing  both.

          • 2. Re: M5000M not showing up under Performance, 3D menu disabled
            jesses43270741 Level 1

            Thank you but as my original post indicates..

             

            I did use the Nvidia control panel to force Photoshop to use the Nvidia card. Unfortunately it resets to the integrated graphics option every time I close the control panel.

             

            I did disable the Intel card, which in combination with the above I managed to get the Nvidia card to show under the Performance tab.

             

            After, I reenabled the Intel card. The Nvidia card is used so long as I keep the program running. Upon a restart of Photoshop, the Intel card defaults back under Performance.

             

            For 3D menu :

             

            I changed the color profile to RGB, tried 8/16/32, still no 3D menu.

             

            I changed the ram under performance to 50% instead of 70%, still no 3D menu.

             

            Resetting the preferences file during startup made the 3D menu show up.

             

            I have made note of these processes, but having to turn on and off devices and having to reset these program settings every time I launch photoshop is a hinderance and very annoying. I hope Adobe is working on a way to resolve this problem with dual GPU's, because almost all workstations have integrated graphics these days and this workaround is not a long term solution..

            • 3. Re: M5000M not showing up under Performance, 3D menu disabled
              JJMack Most Valuable Participant

              Did you try  just leaving the Intel device disables in Windows device manager so it not used at all? Why enable it if is a problem. You may want to search on the Surface Book that has  an Nvidia chip in the Keyboard. That machine may have some way to use the Nvidia graphics when Keyboard is attached and the Intel device when the keyboard is detached.

               

              My Surface Pro 3 just has its Intel 5000 HD and Photoshop works.

               

              My Worstations just have Qradro.  One a 4000 the other K2200

              • 4. Re: M5000M not showing up under Performance, 3D menu disabled
                jesses43270741 Level 1

                With the Intel device disabled, my native workstation display resolution changes and cuts off the task bar so only the tops of icons are visible. I cannot change the resolution of the monitor via Nvidia control panel as it cannot be detected. So without the Intel GPU enabled I have a clunky workspace that is hard to navigate. This is why I re-enable the Intel card once Photoshop has detected the Quadro.

                 

                I appreciate the mention of the Surface Book, I have a Surface Pro 4 myself, but cannot see the relevance to this topic. I do have issues with the photoshop interface on my surface being too small to read, but that's another topic entirely.

                 

                This workstation is Dell laptop, a "desktop replacement."

                • 5. Re: M5000M not showing up under Performance, 3D menu disabled
                  JJMack Most Valuable Participant

                  The Surface Book can have two GPU  Intel HD graphics build into the CPU module and an Nvidia Chipset in the detachable Keyboard.  So some surface Book may need to deal with your  Problem.  However is seems you have a display driven by your Nvidia Grapgics and a display driven by your Intel graphics.  Not a single display like the surface book that can be driven by either or both graphics chipsets,

                   

                  You can use Window scaling to scale your surface Pro 4 display to a lower resolution for applications like Photoshop.  Requires a registry update and file or Windows 10 Preview shortcut option.

                  Capture.jpg

                  • 6. Re: M5000M not showing up under Performance, 3D menu disabled
                    jesses43270741 Level 1

                    So today I could not access the 3D menu again. I had to do the ENTIRE process again for the 3D menu to be available.

                     

                    • Disable integrated GPU via Device Manager

                    • Set Photoshop to High-performance NVIDIA processor in Nvidia Control Panel

                    • Start Photoshop and immediately press Ctrl+Alt+Shift to reset the preferences file

                    • Re-enable Integrated GPU via Device Manager

                    • Set Photoshop to High-performance NVIDIA processor in Nvidia Control Panel a second time (previous step reverts it to Integrated)

                     

                    This process cannot be the answer. There has to be a more permanent solution than me having to delete my preferences every time I start PS.

                    • 7. Re: M5000M not showing up under Performance, 3D menu disabled
                      JJMack Most Valuable Participant

                      Who manufactured your mobile workstation perhaps they can help.  My workstation is not a laptop its three display are driven by a Nvidia Quadro K2200 at their native resolutions one is a 4K display the other two are 1600x1200 4:3 displays.   You seem to state your laptop lcd display is not driven by the internal Nvidia Quadro M5000M or that when it is the display is scaled to a lower resolution that windows does not see so windows task bar is off screen because of lower number of scaled pixels.  The internals display resolution change that you wrote about seem very strange to me.

                       

                      I would think the whole purpose of having Nvidia Quader M5000M in a laptop would be to drive the Laptop LCD Display with a high performance GPU and the display would be drive is at the LCD's native resolution so there will be no distortion.   The resolution change you write about does not seem right to me.

                      • 8. Re: M5000M not showing up under Performance, 3D menu disabled
                        jesses43270741 Level 1

                        I just went to a different office location. My display at this office does not trigger the Nvidia card, so turning off the integrated card leaves Photoshop with a "no GPU memory" error when the Quadro does not run.

                         

                        After re-enabling the Intel card, I forced the preferences to reset in the chance it might make the 3D menu show up. It did. However, it seems I am stuck using the Intel card for 3D if I cant force PS to run the Quadro. And I will probably have to reset my preferences each time I change monitors.

                         

                        This was supposedly the top of the line workstation from Dell. It was purchased around November last year and given to me by the tech team at my office in February.

                         

                        From the start there were strange issues with the resolution, and not just the top of the taskbars on all displays were cut off. Program windows in full screen had the edges on all sides cut off. I lowered the resolution to non-native resolution and the problem went away, which confused me but at least I could see everything.

                         

                        I have no ability to figure out this issue with the manufacturer, I didn't purchase it and I don't have the time or understanding. Unfortunately giving it back to tech means I have to give up my only means of doing my work. If this truely is a tech problem I will do what I have to do.

                         

                        But this doesn't mean the problem with Photoshop isn't there. There needs to be some way to either use multiple GPU's, or at least the ability to select which GPU to use.

                        • 9. Re: M5000M not showing up under Performance, 3D menu disabled
                          JJMack Most Valuable Participant

                          jesses43270741  wrote

                           

                          I have no ability to figure out this issue with the manufacturer, I didn't purchase it and I don't have the time or understanding. Unfortunately giving it back to tech means I have to give up my only means of doing my work. If this truely is a tech problem I will do what I have to do.

                           

                          But this doesn't mean the problem with Photoshop isn't there. There needs to be some way to either use multiple GPU's, or at least the ability to select which GPU to use.

                          You know what you can do to do you work,  You are not happy with what is required.  Adobe states that Photoshop can have problems  when machine use more that one model GPU.  Adobe is not likely to change Photoshop to be able to handle that type of configuration they would most likely state the problem is the OS support Mac or Windows or both. 

                           

                          Having three display on a mobile laptop makes that configuration  far from mobile.  The real solution is to get a real workstation. I have two Dell workstations a T5600 and a T3260,  The T5600 has a Nvidia Quadro 4000 and the T3260 a Nvidia Quadro K2200.  The Quadro 4000 has two displays one 1360x768  the other 1920x1080  at time I use a third display via a gigabit network connection a high resolution display either 2160x1440 or 2560x1600.   The Quadro K2200 drive three displays two are 1600x1200 the third 3840x2160. Photoshop and windows work fine.

                           

                          Windows know the correct number of pixels each display has nothing is cut off if I setup Windows scaling  and force Photoshop to use windows scaling Photoshop will see any display that is scaled has fewer pixels the it actually has.  Windows Display scaling is a per display setting not global like Photoshop scaling UI Preference.  Windows Scaling scale everything not just Photoshop UI. The image Photoshop displays also scaled to a lower resolution with windows scaling. So when you display actual with Photoshop the pixels are then scaled up ins number and what is displayed is not native display resolution.

                           

                          IMO you should sell your  mobile workstation to someone the needs an mobile machine.  I would believe using only its Internal LCD the machine would work fine.   Using three displays like you are is most likely the root of your problems.  Dell could not sell a machine the dos now work.  You not using your mobile machine as a mobile machine. 

                          • 10. Re: M5000M not showing up under Performance, 3D menu disabled
                            jesses43270741 Level 1

                            This machine, from Dell, runs. Therefore it's not broken and they sold a working piece of equipment. But it's not running well. It's certainly not running at the expected level given how much money it cost.

                             

                            This machine is a workstation. It being built into a laptop doesn't change that. Every person in my office of 200+ employees uses one. Desktop workstations are not used.

                             

                            FYI, this machine is not mine. It belong to my workplace. Selling it makes no sense, but even if it did it is not mine to sell.

                             

                            I find it a sad testament to Adobe's support on these forums, that after three days they havent even responded.

                             

                            Not that I don't appreciate your responses, but so far you haven't been able to help at all. And your latest reply makes no sense and seems disconnected with the issue entirely, and is actually quite insulting.

                            • 11. Re: M5000M not showing up under Performance, 3D menu disabled
                              JJMack Most Valuable Participant

                              jesses43270741  wrote

                               

                              I find it a sad testament to Adobe's support on these forums, that after three days they havent even responded.

                              You are using the wrong site if you are trying to report a problem and deal with  Adobe.   This site is just funded by Adobe. It is not part of Adobe's customer support.  Adobe funds this  site for their customers use.   So their users to help each other out using with using Adobe's  applications.  Your not dealing with Adobe support here. Adobe's site for the Photoshop family of products is Photoshop Family Customer Community

                               

                              You should also contact Dell about how to configure your companies laptop to use three displays.  With the Nvidia Quadro M5000M. Your OS and application Displays should not be cropped.