Elements Organizer - Photo Downloader not connecting to devices?

[EmHP]

Hi Suddenly for the last two days my Elements Organizer 13 - Photo Downloader will not connect to either my Samsung Galaxy S6 phone or my Canon EOS 70d camera.

I can select the devices however I'm just getting the "connecting to device - please wait" message but nothings happening no matter how long I wait.

I'm running Windows 10 on PC, I've rebooted PC & phone but still wont work.

Does anyone have any suggestions on how to fix this??

Thanx

[nee.rai27]

Hi EmHP

Thanks for posting on Adobe forums.

As I understand you are getting issues with Elements Organizer 13.

Could you please provide us the following information so that we can help you out?

- What is the OS / version?

- For how long have you been facing this issue

- How it behaved last time before getting this issue ? Did it crash or something abnormal ?

Regards,

Neeraj

[EmHP]

Thank you for your reply I really appreciate your assistance!

I hope this is the information you need

Elements is version 13.1

Windows 10 Home

Version: 1607

OS build: 14393.1066

I downloaded photos/videos on the 23rd April with no issues, since then I'm just getting the "connecting to device please wait" message

As far as I recall nothing unusual happen prior to it not connecting to my devices 

Thanx again

[nee.rai27]

Lets try this & see if it resolves the issue

Please Close the program first. Click on WINDOWS icon on the bottom left corner & Type %appdata% in the search bar. Go to the folder Adobe> Elements Organizer & rename the 13.0 folder to 13.0.old . Relaunch the program & see if that resolves your issue

Regards
Neeraj

[EmHP]

Thank you, I really do appreciate your help!

I have updated as suggested and rebooted PC and have tried downloading from my phone and my camera but I'm still getting the "connecting to device - please wait" message 

[EmHP]

Hi were you able to suggest any other solutions as I'm still having this issue thanx

[Dhananjay Sati]

Hi Emhp,

I understand you are facing issue in connecting your device with Adobe Organizer..

I request you to please create a new catalog for testing & check whether you are able to connect your device there or not.

There are 2 ways to create a new catalog :

Firstly,

- Open Adobe Organizer

- Click File

- Click Manage Catalog

- Click New

- Give a name to your new catalog

- Start importing your files into it

Secondly,

- Open Adobe Elements

- Hold "Ctrl" "Shift" "Alt" & Click "Adobe Organizer (Do not leave it)

- Hold the keys until you get "Catalog Manager"

Hope this works

Thanks

Regards

Dhananjay

[EmHP]

Thank you for your reply.

I have over 100,000 photo's in my catalog do i need to import them all or should I just a select a folder to try? Also will all my name tags and key words copy over?? (it wouldn't be the first time I've lost them all which was a nightmare!)

Thanx again for your help!

[Dhananjay Sati]

Hi EmHP,

Please create a new catalog by importing few pictures just for testing the issue. If your device is working in the new catalog then we can move towards a different direction.

Thanks

Regards

Dhananjay

[EmHP]

Cool thanx have tried a new catalog and I'm still just getting the connecting to device please wait message.

[EmHP]

Do you have any other suggestions as I still am having this issue?? Thanx

[EmHP]

Hi Did you have any further suggestions to try and fix this on going issue?? Thanx

[ajays74965046]

Hi,

As you are getting same issue with two different devices, please try a different cable to connect the devices to your computer. Also, you may try inserting the camera/ memory card directly to the computer (if it has a memory card slot) and check if the program detects the card.

Thanks and regards

[MichelBParis]

I have got similar problems, but only from Android smartphones on Windows 10. Same message. Sometimes I get another message from my phone asking if I agree to the download... but not always.

Whatever the reason, I agree with the above suggestion to use a card reader instead.

For downloading from my phone, I have stopped trying to download via cable or card reader. I use the 'share' options of my phone to send my files to DropBox, OneDrive or similar. The advantage is that once the photos are 'in the Cloud', I have both computers synced which automatically download the files. What is in the Cloud can be seen from any authorized device.

[EmHP]

Thank you for your suggestion I do have my photo's going to Google photo's since having this issue but I'm unsure how to get them from Google Photo's back to my elements organizer - will google and see what I can find thanx again 

[EmHP]

Thank you for your suggestion I am using different cables for my phone and my camera to connect to the PC and I've also purchased a 2nd phone cable to try but I'm still having the same issue :O( Unfortunately my card reader on the PC isn't working!

[jayw39702888]

La cirugia laparoscopica en axa gastos médicos

mayores se beneficia del creative cloud alnintroducir al quirófano y en beneficio de paciente tecnología Adobe directamente en la impresión de reportes para Axa Directormío médico y Axa cirujano laparoscópica. Https://axa.cirugiageneralangelesmocel.com contiene los lee estos aplicados en nuestro grupo quirúrgico en convenio con Axa para beneficio de los pacientes