6 Replies Latest reply on May 8, 2017 10:28 PM by michaelaw40725562

    Cancellations and auto renewal


      Hi I cancelled my contract within 14 days of the renewal (today - renewal date was 19th April) but it said I would be charged 50% of my yearly fee as cancellation when I pressed cancel! I'm within 14 days and I can see from MANY forums this is something that Adobe has done a lot to people unsubscribing but everyone who has been within 14 days of renewal gets a refund, can you just not charge me and save me the hassle of all this??? Its really terrible customer service that I even have to email or post about this really it should be a given that if you cancel within 14 days of renewal you won't be charged - 50% of the yearly fee is just ridiculous!!!