InDesign CS6 crashing random on OS X 10.11

[Matteo Discardi 1802]

Hi all.

I know that InDesign CS6 is not compatible with El Capitan, but it runs fine on this Mac and my client doesn't want to change it with CC.

The problem is that the App crashes sometimes: I mean, it works fine for 3-4-5 or 6 hours and then, it start to crash a lot times in half hours.

Restarting, reinstall or others does not change anything.

I've here a crash report if you need it.

Any help is welcome. Tnx in advance

Process:               Adobe InDesign CS6 [687]

Path:                  /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6

Identifier:            com.adobe.InDesign

Version:               8.0.0.370 (8000)

Code Type:             X86 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe InDesign CS6 [687]

User ID:               501

Date/Time:             2017-04-26 10:17:08.020 +0200

OS Version:            Mac OS X 10.11.6 (15G31)

Report Version:        11

Anonymous UUID:        206DCF7B-26D2-59B5-8C4C-0816C1A8ADF5

Sleep/Wake UUID:       75D3E289-56C8-4963-B77F-509C4CCDC82A

Time Awake Since Boot: 4200 seconds

Time Since Wake:       3500 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

VM Regions Near 0:

-->

    __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   com.apple.CoreGraphics        0x9cf94473 CGDataProviderCopyData + 342

1   com.apple.AppKit              0x94d748cb __100-[NSPersistentUIWindowSnapshotter captureAndWriteSnapshotForWindowNumber:forWindowID:waitUntilDone:]_block_invoke + 370

2   com.apple.AppKit              0x94d7471f -[NSPersistentUIWindowSnapshotter accessWindowBits:handler:] + 345

3   com.apple.AppKit              0x94d7457a -[NSPersistentUIWindowSnapshotter captureAndWriteSnapshotForWindowNumber:forWindowID:waitUntilDone:] + 624

4   com.apple.AppKit              0x94d741d4 -[NSPersistentUIWindowSnapshotter snapshotOnePendingWindowWaitUntilDone:] + 136

5   com.apple.AppKit              0x94d740f4 __71-[NSPersistentUIWindowSnapshotter asynchronouslySnapshotPendingWindows]_block_invoke + 46

6   com.apple.AppKit              0x9566fd41 run_cocoa_block + 148

7   com.apple.AppKit              0x9566fca4 run_cocoa_block_with_release + 17

8   libdispatch.dylib             0x9ab6583f _dispatch_client_callout + 50

9   libdispatch.dylib             0x9ab79f99 _dispatch_main_queue_callback_4CF + 1672

10  com.apple.CoreFoundation      0x9b517a7e __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 14

11  com.apple.CoreFoundation      0x9b4d2547 __CFRunLoopRun + 2407

12  com.apple.CoreFoundation      0x9b4d1976 CFRunLoopRunSpecific + 390

13  com.apple.CoreFoundation      0x9b4d17db CFRunLoopRunInMode + 123

14  com.apple.HIToolbox           0x9a0aa2f1 RunCurrentEventLoopInMode + 267

15  com.apple.HIToolbox           0x9a0aa0f3 ReceiveNextEventCommon + 503

16  com.apple.HIToolbox           0x9a246f00 ReceiveNextEvent + 90

17  com.adobe.InDesign.AppFramework 0x14e1eaf8 0x14e10000 + 60152

18  com.adobe.InDesign.AppFramework 0x14e3d327 GetPlugIn + 12007

19  com.adobe.InDesign            0x00001ec5 main + 341

20  com.adobe.InDesign            0x00001d55 start + 53

[snipped by moderator]

[Derek Cross]

The safest thing would be to recommend that you upgrade to InDesign CC2015/2017.

[Matteo Discardi 1802]

Yeah, but the client have no idea on it

[Willi Adelberger · Accepted solution]

CS6 ist not supported on El Capitán. It works better if you have the version from the CC subscription as common elements are updated with the CC versions. If you have the permanent version, without CC subscription you encounter more problems, therefore you have to live with these problems or downgrade your OS to 10.10.

CS6 will never be updated to work fine with 10.11 or later.

[Willi Adelberger]

BTW, you have 8.0, but there are many updates to this version, at least 8.1 is possible.

[BobLevine]

Someone may be along with other suggestions but you definitely need to patch InDesign. That said, there are users that never get CS6 to work on 10.11 or 10.12. while others seemingly have no problems.

Additionally, please do not post crash reports here. Post them on pastebin.com and provide a link to it here.