My Licence

[oguzonturkler]

Hi community.

My licence has expired few months ago and i couldnt renew it but although i haven't ordered anything, my creative cloud account is billed and payed. I have plans to do such thing but unfortunately cannot afford it right now. What should i do?

[michael66]

Did you inform Adobe that you did not want to continue with the Creative Cloud subscription? If not they will continue to charge you. I had the same problem with Adobe and they even tried to charge me a cancellation fee of over £230.00 which I contested. Adobe are not interested in their customers ONLY the exobitant fees that they charge.

[Ned Murphy]

Subscriptions renew automatically, as do the charges relative to them.  The license agreement you accepted outlines all of the terms.  Early cancellation results in a penalty charge of 1/2 the remaining cost of the subscription.

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_sti...

[oguzonturkler]

no, it does not renew automatically to my understanding. Because it is renewed after 7 months my licence expired.

[Ned Murphy · Accepted solution]

Yes, it does renew automatically... see...

Legal subscription terms | Adobe

"Annual contract, paid monthly
Service begins as soon as your initial payment is processed. You’ll be charged the rate stated at the time of purchase, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month for the duration of your annual contract. If the applicable VAT rate (or other included tax or duty) changes during your one-year term, the tax-inclusive price will adjust accordingly. Your contract will renew automatically, on your annual renewal date, until you cancel. Renewal rates are subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support in your region.

Annual contract, prepaid
Service begins as soon as your payment is processed. You’ll be charged the annual rate stated at the time of purchase as one lump sum, plus applicable taxes. Your contract will renew automatically, on your annual renewal date, until you cancel. Renewal rates are subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support in your region."

[oguzonturkler]

i can see the page which includes my payment bill when i open the manage account but still cant find the option to cancel it. What should i do?

Also thank you for your direction.

[michael66]

You need to go into account settings once you have log in.

This is where you will find where you can cancel your subscription.

Kind regards

Mike

T: 01763 853 237

M: 07900 488 473

E: michael@fusioncm.co.uk

4 Silver Street, Guilden Morden,

Royston, Hertfordshire SG8 0JT

[oguzonturkler]

that is where i am and i couldnt find anything to cancel it

[michael66]

All I can suggest is to contact Adobe.

Sorry I can’t further.

Kind regards

Mike

T: 01763 853 237

M: 07900 488 473

E: michael@fusioncm.co.uk

4 Silver Street, Guilden Morden,

Royston, Hertfordshire SG8 0JT

[michael66]

I had a creative cloud subscription for over four years and they still wanted to charge me a cancelation fee.

[Ned Murphy]

Yes, time in service does not excuse you from your responsibilities...  as I indicated, you agreed to the subscription terms... refer to my previous response for details

[michael66]

I’m no longer an adobe customer thank god and never will be again.

Kind regards

Mike

T: 01763 853 237

M: 07900 488 473

E: michael@fusioncm.co.uk

4 Silver Street, Guilden Morden,

Royston, Hertfordshire SG8 0JT