Copy link to clipboard
Copied
Just updated to the new 2017 update and lost a tonne of work after After Effects crashed for no reason??
Before that it crashed two times after opening projects.
This has only been happening since updating. How can I stop this from happening?
Adobe, is there a bug in this new update?
please help !!!
-------------------------------
After Effects 14.2.0.198
MacBook Pro 2016
v 10.12.4
2.6 GHz Intel Core i7
16 GB 2133 MHz LPDDR3
Radeon Pro 450 2048 MB
Intel HD Graphics 530 1536 MB
Hi Szalam. Thanks for your help. I sent the crash report to an Adobe tech on the phone and he said that it was the graphics card and that I needed to update it. I didn't really diagnose it so I can't give any more detail 😞
What I did do was to go back to the non-updated version of AE so that i could work in it. Not the best solution but I'm not having the problem anymore.
Copy link to clipboard
Copied
Went through crash report and it looks like it's my graphic card.
I have a feeling that Apple are going to make me pay to upgrade my graphics card. Also was that outlined as a prerequisite for the new 2017.2 AE update??
Very annoying-- going back to old version. 😞
Copy link to clipboard
Copied
You shouldn't need to upgrade your GPU to prevent AE from crashing.
Also, you can't upgrade the GPU at all in a MacBook anyway.
Could you explain in a lot more detail about the issues you are experiencing?
Copy link to clipboard
Copied
Hi Szalam. Thanks for your help. I sent the crash report to an Adobe tech on the phone and he said that it was the graphics card and that I needed to update it. I didn't really diagnose it so I can't give any more detail 😞
What I did do was to go back to the non-updated version of AE so that i could work in it. Not the best solution but I'm not having the problem anymore.