1 Reply Latest reply on Apr 26, 2017 1:48 PM by Steve Grisetti

    Red Screen

    Red Screen

      Hi

       

      I'm having problem with importing my recorded video. When I import .mp4, it shows me a red screen http://prntscr.com/f179xg , please help.

        • 1. Re: Red Screen
          Steve Grisetti Adobe Community Professional

          What version of the program are you running on what operating system? If you are Windows, have you manually gone to the nVidia or ATI web sites to ensure you have the latest drivers for your graphics card?

           

          What model of camcorder is your video coming from? What is the format and resolution of this video?