2 Replies Latest reply on Apr 27, 2017 5:00 AM by c.pfaffenbichler

    camera raw and DNG converter installation but can't open CR images at Ps

    ififif Level 1

      I have a new camera Canon EOS 77D.  Camera raw 9.10 and DNG Converter 9.10 have been installed successfully.  I tried to open CR images at Photoshop but keep getting the following:

       

      Photoshop cannot open this file.

       

      If u r attempting to open a raw file a digital camera, make sure u have the latest Camera Raw update installed via Help> Updates

       

      If the problem persists,visit the following link for more info:

       

      http://www.adobe.com/go/kb407111