6 Replies Latest reply on Dec 25, 2008 6:13 PM by Viewer07

Adobe AIR Installer Crashes - Mac OS 10.4.11

Viewer07 Dec 17, 2008 8:39 PM

I've tried the International workaround to no avail. Here's what I get from the Console:

2008-12-17 23:24:31.879 Adobe AIR Installer[988] *** +[WebFontCache fontWithFamily:traits:weight:size:]: selector not recognized
2008-12-17 23:24:31.879 Adobe AIR Installer[988] *** NSTimer discarding exception '*** +[WebFontCache fontWithFamily:traits:weight:size:]: selector not recognized' that raised during firing of timer with target 422290 and selector '_playerTimerAction:'

1. Re: Adobe AIR Installer Crashes - Mac OS 10.4.11

tzeng Dec 17, 2008 11:32 PM (in response to Viewer07)

Could you get the Runtime installation log and post it?
To get the log, create a file .airinstall.log in your home directory.

Thanks,

-ted
Like Show 0 Likes(0)

Actions
2. Re: Adobe AIR Installer Crashes - Mac OS 10.4.11

Viewer07 Dec 18, 2008 8:01 AM (in response to tzeng)

Thanks for the quick reply! Here are the contents:

Performing runtime install
UI SWF load is complete
UI initialized
starting user confirmation
Installation type: new
Like Show 0 Likes(0)

Actions
3. Re: Adobe AIR Installer Crashes - Mac OS 10.4.11

Woolly76 Dec 25, 2008 4:04 PM (in response to Viewer07)

Hello,

Was there a fix to this problem? I've tried to install AIR (first time) via BBC iplayer & Adobe site itself, on a Mac OS 10.4.11, and the installer hangs on the license agreement page (no text displayed for the license itself, although the window is fine otherwise).
Not sure if this is the same issue as Viewer07 though...
Like Show 0 Likes(0)

Actions
4. Re: Adobe AIR Installer Crashes - Mac OS 10.4.11

Viewer07 Dec 25, 2008 4:45 PM (in response to Viewer07)

Sorry for failing to give you all an update. Woolly, my issue sounded a lot like yours, except this would happen from the Adobe AIR installer (straight from this site, w/o installing AIR apps simultaneously). However, I was somehow able to install AIR with Snackr (snackr.net) while browsing with Safari. Hopefully this could be of help to you.
Like Show 0 Likes(0)

Actions
5. Re: Adobe AIR Installer Crashes - Mac OS 10.4.11

Woolly76 Dec 25, 2008 5:08 PM (in response to Viewer07)

Hurrah! Thanks a lot - installed snackr, then followed with bbc iplayer and all working well now. Heaven knows what was causing the problem, but no longer a concern of mine! Thanks for the tip, happy holidays.
Like Show 0 Likes(0)

Actions
6. Re: Adobe AIR Installer Crashes - Mac OS 10.4.11

Viewer07 Dec 25, 2008 6:13 PM (in response to Viewer07)

Glad to be of help. Happy holidays to everyone!
Like Show 0 Likes(0)

Actions

Go to original post

Legend

Correct Answers - 10 points