My bills

[emmanuelleb86241113]

Hello I am doing my annual accounting and I pay veery months 11euros for the Photshop and Lightroom but when I want to download my bills it says that I have a free subscription to Creative Cloud.... so I don't understand what so going on, cause it is not free I pay every months and I need my bills.

Do you know whats the problem ? thanks

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[KanikaS · Accepted solution]

Hi Emmanuelleb86241113,

I see you have an Adobe account under the same Adobe ID as with forums, however, I'm unable to locate any active subscription under this ID. Please make you are signed in with correct Adobe ID, seeSign in and sign out to activate or deactivate Creative Cloud apps

Also, could you please share the Adobe ID under which you have your subscription in a private message, we can check the details for you.

You may also Contact Customer Care for any help or support.

Feel free to update the thread.

Regards,

Kanika

[emmanuelleb86241113]

Thank you so much kanikas100, you was right, I didn't use the good email address.

I came here to say thank you ! and i come back to my good ID.

Best regards,

Emmanuelle

[KanikaS]

Glad it worked.

You're welcome!