2 Replies Latest reply on Apr 27, 2017 9:36 PM by Sunil2201

    Digital Signature Caused crash


      I was filling out a form and tried clicking on the digital signature, I was prompted with the 4 squares loading, it flashes and nothing happens. After that I was unable to save any document. I tried restarting my cpu, uninstalling and reinstalling to the latest version. Version 2017.009.20044. I still have the same problem, now not only does the signature not work but I cannot save any documents, I just get that loading symbol. I never had this issue with saving documents before, only after I tried this.

        • 1. Re: Digital Signature Caused crash
          Adorobat Adobe Employee

          Hi amanj86,


          Please refer to the steps suggested in the link below:

          "save as" pop up box does not allow me to save the document.


          Feel free to update this discussion if you need further help.



          • 2. Re: Digital Signature Caused crash
            Sunil2201 Adobe Employee

            Hello amanj86,


            Sorry for the inconvenience caused to you.

            We have knowledge of similar issues and working on them.

            Meanwhile, request you to do followings as workaround:

            • Restart your machine
            • Repair application and restart your machine


            Kindly provide followings if issue still exists:

            • Check if RdrCEF.exe is hanged:
              • go to Task Manager
              • check whether a process named "RdrCEF" is running or not?
              • If running, is it in a hanged state?
              • If hanged, right click on the process and create the dump file and share with us.
            • Check if Rdrcef.exe is crashing [Go to task manager -> observe PID of RdrCEF processes, it changes]
              • enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows)
              • OR You can also use the attached registry key to enable the automatic crash dump creation. This will place the dump at C:\Dumps\. dump.reg


            You can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.


            Please keep us updated how it goes.



            Sunil Soni

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