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Literally Begging for HELP! Illustrator imports everything as transparent IMAC

New Here ,
Apr 27, 2017 Apr 27, 2017

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Hi

I was using illustrator cc 2017 1 week ago and was able to drag and drop to photoshop and my library with no issues. Now when I drag to photoshop cc its transparent/ I cant even see the outline of the shape but I know its there because I can see the outline in the layers panel. Even when i copy a piece of the vector in illustrator and paste it, it is still transparent. but the actual file I got from online has full color and its an Ai file.

I was using the trial version of illustrator when it worked last time, and since i paid for this it doesn't work!!! I am so mad! How can something as simple as dragging and dropping a friggin image be complicated. 

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Adobe
Advocate ,
Apr 27, 2017 Apr 27, 2017

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Hi Christopher

Sorry you're having trouble. Dragging and dropping or copying and pasting should work without a hitch. I'm not quite sure what's happening in your case. Can you post a screen capture or better a video capture of what this looks like? We might be able to help with a better look at the problem.

Barring that, you could try to reset preferences for either or both programs.https://helpx.adobe.com/photoshop/using/preferences.html

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