By mistake, I have duplicate membership. How to cancel one without paying fee

[denisas16408801]

Hello, I accidentaly have double membership for Creative Cloud (two different email accounts, two different credit cards), using one computer. I want to cancel on as it is a mistake. Is there a way how not to pay the cancelation fee? Thank you

[kglad · Accepted solution]

Manage your Creative Cloud membership

if that doesn't help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Rebecca29530784wr8w]

Yes, this is correct.  I need the year's subscription for the $257.00 cancelled on the incorrect email address.  I would like a confirmation of the cancellation to be sent my correct email address  <email removed-kglad> for Rebecca Rabatin.

[kglad]

@Rebecca29530784wr8w 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

p.p.s.  do not post personal info in these public forums.