1 Reply Latest reply on Apr 30, 2017 7:38 AM by Anwesha Dev Chaudhary

    Elements 15 will not work! suggestions?


      I've now installed it three times, the first time my security software (PCmatic) balked at several files, I turned it off and tried again. I was able to open in but was unable to tell it where to look for my previous catalogues (I've used Elements since 5 or 6). Thinking it might still be an install problem I uninstalled and installed with PCmatic turned off.  Now when opened none on the menu options will respond (files-help) import also doesn't respond. My current catalog was created with 13 and has over 18,000 photos. I do have a backup of it and I will be moving it from one SSD drive to a much larger drive once I can access the files. Any solutions would be gratefully accepted.