Please share the following details:
1. OS you are currently using.
2. Browser in which you are observing the issue.
3. Version of Flash Player installed.
4. Detailed description of the issue. If you could add a screenshot it would help us understand better.
In addition to the previously requested information, what do you mean by "I thought I had purchased a plan and installed Adobe Flash"? Flash Player is free. There is nothing to purchase.