3 Replies Latest reply on May 2, 2017 12:34 PM by Szalam

    AE update problem - File identified as Malware

    Walte58 Level 1

      I'm almost certain that it is misidentified, but I want to be sure before I tell my Anti-malware program to ignore it. When I tried to update After Effects. IOBit Malware identifies the file as malware and prevents it from running, causing the following error in installation.

       

      Exit Code: 183

      -------------------------------------- Summary --------------------------------------

      - 2 fatal error(s), 1 error(s), 1 warnings(s)

       

      FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobeAfterEffects14AllTrial', version:14.2.0.199

      FATAL: Error occurred in install of package (Name: AdobeAfterEffects14AllTrial Version: 14.2.0.199). Error code: '183'

      ERROR: CreateProcess failed! Error: 5

      WARN: Unable to run program "C:\adobeTemp\ETR6491.tmp\1\support\keyfiles\CustomHook\win\InstallMsi.exe"

      -------------------------------------------------------------------------------------

       

      I just need to know if this file is legit.

       

      Thanks