1 Reply Latest reply on May 1, 2017 3:30 AM by Akash Sharma

    Macbook freezes while using photoshop/illustrator

    RosivalDaniel

      Hello guys,

       

      I have this issue, while I am using Photoshop/Illustrator suddenly my Macbook Pro freezes, I can't click, move, close, force quit or anything. Only way is to turn off macbook and start it again. I think, it started, when I updated to 2017 version.

       

      I have CC version of both application. (2017) And my macbook is: early 2015, macbook pro retina, 8gb RAM.

      I tried already to scan if there is some virus or malware - antivirus found nothing.

       

      Thanks for help!