5 Replies Latest reply on May 10, 2017 7:48 PM by piyushc76752533

    Shutdown Photoshop elements 14 when saving files

    MCOVG

      When I want to save a file the contains a (imported) pdf file or layer, my programm gives a total error and shuts down.

       

       

       

      The problem doesn't occur with any other filesorts; with jpg's, psd's or png's there are no problems.

       

      I have update Elements (already had the latest version).

       

      Can anyone help me to solve this problem?

       

      Thank you

        • 1. Re: Shutdown Photoshop elements 14 when saving files
          Anwesha Dev Chaudhary Adobe Employee

          Please try clearing preferences once.

          To do so, go to Edit > Preferences.

          Click on Reset Preferences on next launch. Now re-launch Editor.

           

          Thanks,
          Anwesha

          • 2. Re: Shutdown Photoshop elements 14 when saving files
            MCOVG Level 1

            Thank you for your fact reply Anwesha.

            Unfortunately it hasn´t solved my problem yet,

             

            Best wishes

            Mayka

            • 3. Re: Shutdown Photoshop elements 14 when saving files
              dhananjays36801738 Adobe Employee

              Hi MCOVG,

               

              Thanks for posting in Adobe forums.

              I understand you are facing issue with the crash of Adobe Photoshop Elements 14.

              Can we try the following steps:

              - Open "Control Panel"

              - Open "Programs & Features"

              - Repair the following list of programs

              * Microsoft Visual C++ 2012 Redistributable (x64)

              * Microsoft Visual C++ 2012 Redistributable (x86)

              * Microsoft Visual C++ 2013 Redistributable (x64)

              * Microsoft Visual C++ 2013 Redistributable (x86)

              * Microsoft Visual C++ 2015 Redistributable (x64)

              * Microsoft Visual C++ 2015 Redistributable (x86)

              - Restart your machine & check Adobe Photoshop Elements

               

              If your issue doesn't resolve please provide your crash logs.

               

              Thanks

              Regards

              Dhananjay

              2 people found this helpful
              • 4. Re: Shutdown Photoshop elements 14 when saving files
                maykao1754362

                I´ve tried that but it didn´t work. After that I deleted the complete Elements programm and reinstalled it. The reinstall worked well but the problem is still the same, as soon as I want to save a pdf file or a file with a pdf layer the programm shuts down immidiately.

                 

                I have saved my crash log but I can´t find how I can include it in this post. So I send you the text

                 

                Logboeknaam:   Application

                Bron:          Application Error

                Datum:         4-5-2017 8:13:34

                Gebeurtenis-id:1000

                Taakcategorie: (100)

                Niveau:        Fout

                Trefwoorden:   Klassiek

                Gebruiker:     n.v.t.

                Computer:      xxxxxxxxxxxx

                Beschrijving:

                Naam van toepassing met fout: PhotoshopElementsEditor.exe, versie: 14.0.0.0, tijdstempel: 0x55df8c21

                Naam van module met fout: MSVCR120.dll, versie: 12.0.21005.1, tijdstempel: 0x524f83ff

                Uitzonderingscode: 0xc0000409

                Foutmarge: 0x0000000000074a30

                Id van proces met fout: 0xdd4

                Starttijd van toepassing met fout: 0x01d2c49d15c18017

                Pad naar toepassing met fout: C:\Program Files\Adobe\Photoshop Elements 14\PhotoshopElementsEditor.exe

                Pad naar module met fout: C:\WINDOWS\SYSTEM32\MSVCR120.dll

                Rapport-id: 489ba112-ab6a-48b5-9450-47e0c57ce2fd

                Volledige pakketnaam met fout:

                Relatieve toepassings-id van pakket met fout:

                Gebeurtenis-XML:

                <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                  <System>

                    <Provider Name="Application Error" />

                    <EventID Qualifiers="0">1000</EventID>

                    <Level>2</Level>

                    <Task>100</Task>

                    <Keywords>0x80000000000000</Keywords>

                    <TimeCreated SystemTime="2017-05-04T06:13:34.396772400Z" />

                    <EventRecordID>46232</EventRecordID>

                    <Channel>Application</Channel>

                    <Computer>MaykaOvergaauw</Computer>

                    <Security />

                  </System>

                  <EventData>

                    <Data>PhotoshopElementsEditor.exe</Data>

                    <Data>14.0.0.0</Data>

                    <Data>55df8c21</Data>

                    <Data>MSVCR120.dll</Data>

                    <Data>12.0.21005.1</Data>

                    <Data>524f83ff</Data>

                    <Data>c0000409</Data>

                    <Data>0000000000074a30</Data>

                    <Data>dd4</Data>

                    <Data>01d2c49d15c18017</Data>

                    <Data>C:\Program Files\Adobe\Photoshop Elements 14\PhotoshopElementsEditor.exe</Data>

                    <Data>C:\WINDOWS\SYSTEM32\MSVCR120.dll</Data>

                    <Data>489ba112-ab6a-48b5-9450-47e0c57ce2fd</Data>

                    <Data>

                    </Data>

                    <Data>

                    </Data>

                  </EventData>

                </Event>

                • 5. Re: Shutdown Photoshop elements 14 when saving files
                  piyushc76752533 Adobe Employee

                  Hi MCOVG,

                   

                  As suggested by dhananjays36801738  repair for Microsoft Visual C++ should fix the issue however if not then please try giving permission to the folder where you are saving your project.

                   

                  Here is how you can give permission to that folder:

                  How do I change folder and file Permissions? - Microsoft Community

                   

                  Regards,

                  Piyush