4 Replies Latest reply on May 30, 2017 3:00 PM by Kevin-Monahan

    Crash after new/first Installation After Effect 14.2

    Djun123123

      After installing for the first time, After Effect - it crashed on the first start with this Error:

       

      Zuletzt protokollierte Meldung: <140735200797440> <AppDirs> <5> Required Dir =     /Applications/Adobe After Effects CC 2017/Adobe After Effects CC 2017.app/Contents/Required

       

      I searched but i did not found anything that would fix the Problem for me.

      Anyone that can help me?

      Thanks

       

      --

       

      Log:

       

      Process:        

      After Effects [905]
      Path:            /Applications/Adobe After Effects CC 2017/Adobe After Effects CC 2017.app/Contents/MacOS/After Effects
      Identifier:      com.adobe.AfterEffects
      Version:         14.2 (14.2)
      Code Type:       X86-64 (Native)
      Parent Process:  ??? [1]
      Responsible:     After Effects [905]
      User ID:         501

       

      Date/Time:       2017-04-30 18:13:27.973 +0200
      OS Version:      Mac OS X 10.10.5 (14F2315)
      Report Version:  11
      Anonymous UUID:  FDD7A613-5770-FB35-E47E-CD2B7C1E9DBE

       

       

      Time Awake Since Boot: 370 seconds

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
      Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000038

       

      VM Regions Near 0x38:

      -->

      __TEXT           0000000109150000-0000000109157000 [   28K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC 2017/Adobe After Effects CC 2017.app/Contents/MacOS/After Effects

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.adobe.dvaui.framework0x000000010ec76565 dvaui::skins::core::SkinSet::GetSkinWithMap(dvacore::utility::ImmutableString, std::map<dvacore::utility::ImmutableString, std::string, std::less<dvacore::utility::ImmutableString>, std::allocator<std::pair<dvacore::utility::ImmutableString const, std::string> > > const*) + 213
      1   com.adobe.dvaui.framework0x000000010e99389a dvaui::skins::core::SkinInterface<dvaui::skins::core::Utilities>* dvaui::skins::core::SkinSet::GetSkin<dvaui::skins::core::Utilities>(std::map<dvacore::uti lity::ImmutableString, std::string, std::less<dvacore::utility::ImmutableString>, std::allocator<std::pair<dvacore::utility::ImmutableString const, std::string> > > const*) + 138
      2   com.adobe.dvaui.framework0x000000010ec82c3e dvaui::skins::core::utilities::GetApplicationBackgroundColorID(boost::intrusive_ptr<dvaui ::skins::core::SkinSet>) + 46
      3   com.adobe.dvaui.framework0x000000010ed527ae dvaui::ui::OS_Dialog::Init(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, dvacore::geom::PointT<float>, dvacore::geom::PointT<float> const&, bool, NSWindow*, bool, bool, bool, dvacore::utility::Flags<unsigned int> const&, boost::function<dvaui::ui::UI_DialogViewContainer* (bool, bool)>) + 542
      4   com.adobe.dvaui.framework0x000000010ed52d0c dvaui::ui::OS_Dialog::OS_Dialog(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, dvacore::geom::PointT<float>, dvacore::geom::PointT<float> const&, bool, dvaui::ui::UI_Node*, bool, bool, bool, bool, unsigned int, dvacore::utility::Flags<unsigned int> const&, boost::function<dvaui::ui::UI_DialogViewContainer* (bool, bool)>) + 572
      5   com.adobe.dvaui.framework0x000000010ed072e5 dvaui::ui::UI_Dialog::UI_Dialog(dvaui::drawbot::SupplierInterface const*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, dvacore::geom::PointT<float>, dvacore::geom::PointT<float> const&, bool, dvaui::ui::UI_Node*, bool, bool, bool, bool, unsigned int, dvacore::utility::Flags<unsigned int> const&, boost::function<dvaui::ui::UI_DialogViewContainer* (bool, bool)>) + 245
      6   com.adobe.dvaui.framework0x000000010eb747f0 dvaui::dialogs::UI_MessageBox::UI_MessageBox(dvaui::drawbot::SupplierInterface const*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, dvaui::dialogs::UI_MessageBox::Button, dvaui::dialogs::UI_MessageBox::Icon, boost::intrusive_ptr<dvaui::ui::UI_Node>, unsigned int, float, float, boost::shared_ptr<boost::function<void (dvaui::ui::ConstMessage*)> >) + 192
      7   com.adobe.dvaui.framework0x000000010eb7e6bd dvaui::dialogs::messagebox::Messagebox(dvaui::drawbot::SupplierInterface const*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, dvaui::dialogs::UI_MessageBox::Button, dvaui::dialogs::UI_MessageBox::Icon, boost::intrusive_ptr<dvaui::ui::UI_Node>, boost::shared_ptr<boost::function<void (dvaui::ui::ConstMessage*)> >, float, float) + 205
      8   U.dylib                0x000000010dd4b175 Up_ReportErrorDialog(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, unsigned short, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, float) + 501
      9   U.dylib                0x000000010dd2dcd1 Up_ReportErrorUTF16(unsigned int, unsigned short, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, float) + 1089
      10  U.dylib                0x000000010dd2b84b Up_Report16(unsigned int, unsigned short, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool) + 1643
      11  U.dylib                0x000000010dd2c6f5 U_ReportError(unsigned int, unsigned short, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 213

      12  com.adobe.AfterEffectsLib.framework    0x0000000109422a28 MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int) + 1896

      13  com.adobe.AfterEffectsLib.framework    0x000000010942228b EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59

      14  com.adobe.AfterEffects 0x0000000109152eab main + 2267
      15  com.adobe.AfterEffects 0x00000001091525c4 start + 52

       

       

      Model: MacBookPro11,3, BootROM MBP112.0138.B18, 4 processors, Intel Core i7, 2.5 GHz, 16 GB, SMC 2.19f12

      Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

      Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB

      Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

      Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.15.166.24.3)

      Bluetooth: Version 4.3.6f4 17916, 3 services, 27 devices, 1 incoming serial ports

      Network Service: Wi-Fi, AirPort, en0

      PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@191,0,0

      PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@192,0,0

      PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@197,0,0

      PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@197,0,1

      PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@197,0,2

      Serial ATA Device: APPLE SSD SM0512F, 500,28 GB

      USB Device: Hub

      USB Device: Display Audio

      USB Device: Apple Thunderbolt Display

      USB Device: FaceTime HD Camera (Display)

      USB Device: Internal Memory Card Reader

      USB Device: Apple Internal Keyboard / Trackpad

      USB Device: BRCM20702 Hub

      USB Device: Bluetooth USB Host Controller

      Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

      Thunderbolt Device: Thunderbolt Display, Apple Inc., 1, 26.2