7 Replies Latest reply on May 31, 2017 4:55 PM by Kevin-Monahan Branched to a new discussion.

    AFter effects crashing upon first open

    Aes sedia5

      So im trying to open after effects, and right away it crashes with error.

       

      After Effects error: Preferences file "Adobe After Effects 14.2 win en_US shortcuts.txt" is not valid. The file will be renamed with ".old", and a new preferences file will be created.

       

      (21::31)

       

      And crash file

       

      [spoiler]

      Problem Event Name:    APPCRASH

        Application Name:    AfterFX.exe

        Application Version:    14.2.0.198

        Application Timestamp:    58edc138

        Fault Module Name:    AfterFXLib.dll

        Fault Module Version:    14.2.0.198

        Fault Module Timestamp:    58edbdbf

        Exception Code:    c0000005

        Exception Offset:    0000000000542ca3

        OS Version:    6.1.7601.2.1.0.256.48

        Locale ID:    1033

        Additional Information 1:    e559

        Additional Information 2:    e5593ce308d6453b9eef3435def0c05f

        Additional Information 3:    421c

        Additional Information 4:    421cf46614edd0e862e10f8be937a5f2

      [/spoiler]

       

      what can i do to fix this?