8 Replies Latest reply on May 1, 2017 10:58 AM by gener7

    WIA support missing since latest photoshop cc update

    smart models Level 1

      Since the recent update to Photoshop cc the import menu no longer has the WIA support on it. Is it no longer supported by Photoshop or is there something wrong with my install of Photoshop?

        • 1. Re: WIA support missing since latest photoshop cc update
          Akash Sharma Adobe Employee

          Hi Smartmodels,

           

          Which version of Photoshop, digital camera, scanner and scanner software are you using?

          Are you using a 32 bit version of Photoshop?

          Please go through this article Import photos from cameras and scanners into Photoshop

           

          Regards,

          Akash

          • 2. Re: WIA support missing since latest photoshop cc update
            smart models Level 1

            I'm using the latest version of photoshop cc. The scanner is an all in one printer and scanner, the Epson RX585 and I have the epson drivers and scan software on which work. Before the update however I could scan straight into photo shop by going to File>Import>WIA support but after the update that option has disappeared from the import menu. I'm using 64 bit version

            • 3. Re: WIA support missing since latest photoshop cc update
              smart models Level 1

              I've been through that article. It tells me to go to WIA support on the import menu but WIA support isn't there

              • 4. Re: WIA support missing since latest photoshop cc update
                Akash Sharma Adobe Employee

                Could you please post the Photoshop Help>System info report here?

                 

                ~Akash

                • 5. Re: WIA support missing since latest photoshop cc update
                  smart models Level 1

                  Adobe Photoshop Version: 2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877  x64

                  Number of Launches: 135

                  Version: 7 SP1

                  System architecture: AMD CPU Family:15, Model:4, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3

                  Physical processor count: 4

                  Processor speed: 3206 MHz

                  Built-in memory: 16383 MB

                  Free memory: 7682 MB

                  Memory available to Photoshop: 14571 MB

                  Memory used by Photoshop: 60 %

                  History Thumbnails: Enabled.

                  Touch Bar: Enabled.

                  Alias Layers: Disabled.

                  Modifier Palette: Disabled.

                  Highbeam: Enabled.

                  Image tile size: 1028K

                  Image cache levels: 4

                  Font Preview: Medium

                  TextComposer: Latin

                  Display: 1

                  Display Bounds: top=0, left=0, bottom=1080, right=1920

                  Display: 2

                  Display Bounds: top=0, left=-1280, bottom=1024, right=0

                  OpenGL Drawing: Enabled.

                  OpenGL Allow Old GPUs: Not Detected.

                  OpenGL Drawing Mode: Advanced

                  OpenGL Allow Normal Mode: True.

                  OpenGL Allow Advanced Mode: True.

                  AIFCoreInitialized=1

                  AIFOGLInitialized=1

                  OGLContextCreated=1

                  NumGLGPUs=1

                  NumCLGPUs=1

                  NumNativeGPUs=0

                  glgpu[0].GLVersion="4.1"

                  glgpu[0].IsIntegratedGLGPU=0

                  glgpu[0].GLMemoryMB=2048

                  glgpu[0].GLName="NVIDIA GeForce GTX 750 Ti"

                  glgpu[0].GLVendor="NVIDIA Corporation"

                  glgpu[0].GLVendorID=4318

                  glgpu[0].GLDriverVersion="9.18.13.4752"

                  glgpu[0].GLRectTextureSize=16384

                  glgpu[0].GLRenderer="GeForce GTX 750 Ti/PCIe/SSE2"

                  glgpu[0].GLRendererID=4992

                  glgpu[0].HasGLNPOTSupport=1

                  glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"

                  glgpu[0].GLDriverDate="20150205000000.000000-000"

                  glgpu[0].CanCompileProgramGLSL=1

                  glgpu[0].GLFrameBufferOK=1

                  glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

                  glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1638 4]

                  glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

                  glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

                  glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

                  glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

                  glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]

                  glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

                  glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                  glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                  glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

                  clgpu[0].CLPlatformVersion="1.1"

                  clgpu[0].CLDeviceVersion="1.1 CUDA"

                  clgpu[0].IsIntegratedCLGPU=0

                  clgpu[0].CLMemoryMB=2048

                  clgpu[0].CLName="GeForce GTX 750 Ti"

                  clgpu[0].CLVendor="NVIDIA Corporation"

                  clgpu[0].CLVendorID=4318

                  clgpu[0].CLDriverVersion="347.52"

                  clgpu[0].CLBandwidth=7.03761e+10

                  clgpu[0].CLCompute=395.529

                  License Type: Subscription

                  Serial number: 96040890079629129679

                  GUIDBucket:

                    bucket: 180

                    test: DocumentPanel

                  Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

                  Temporary file path: C:\Users\VALUED~1\AppData\Local\Temp\

                  Photoshop scratch has async I/O enabled

                  Scratch volume(s):

                    E:\, 465.8G, 140.2G free

                    G:\, 2.73T, 266.2G free

                  Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\

                  Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

                   

                   

                  Installed components:

                     A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                     ACE.dll   ACE 2017/01/26-01:10:02   79.579975   79.579975

                     AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

                     AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

                     AdobeOwl.dll   Adobe Owl   5.2.11  

                     AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992

                     AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263  

                     AdobeSVGAGM.dll   AdobeSVGAGM   79.579975   79.579975

                     AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824

                     AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824

                     AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824

                     adobe_caps.dll   Adobe CAPS   10,0,0,6  

                     AGM.dll   AGM 2017/01/26-01:10:02   79.579975   79.579975

                     ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1  

                     AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

                     amtlib.dll   AMTLib (64 Bit)   10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7)   1.000000

                     ARE.dll   ARE 2017/01/26-01:10:02   79.579975   79.579975

                     AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

                     AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

                     Bib.dll   BIB 2017/01/26-01:10:02   79.579975   79.579975

                     BIBUtils.dll   BIBUtils 2017/01/26-01:10:02   79.579975   79.579975

                     boost_date_time.dll   photoshopdva   10.0.0  

                     boost_signals.dll   photoshopdva   10.0.0  

                     boost_system.dll   photoshopdva   10.0.0  

                     boost_threads.dll   photoshopdva   10.0.0  

                     cg.dll   NVIDIA Cg Runtime   3.0.00007  

                     cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                     CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

                     CoolType.dll   CoolType 2017/01/26-01:10:02   79.579975   79.579975

                     dnssd.dll   Bonjour   3,0,0,2  

                     dvaaudiodevice.dll   photoshopdva   10.0.0  

                     dvacore.dll   photoshopdva   10.0.0  

                     dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

                     dvamarshal.dll   photoshopdva   10.0.0  

                     dvamediatypes.dll   photoshopdva   10.0.0  

                     dvametadata.dll   photoshopdva   10.0.0  

                     dvametadataapi.dll   photoshopdva   10.0.0  

                     dvametadataui.dll   photoshopdva   10.0.0  

                     dvaplayer.dll   photoshopdva   10.0.0  

                     dvatransport.dll   photoshopdva   10.0.0  

                     dvaui.dll   photoshopdva   10.0.0  

                     dvaunittesting.dll   photoshopdva   10.0.0  

                     dynamiclink.dll   photoshopdva   10.0.0  

                     ExtendScript.dll   ExtendScript 2016/12/13-13:10:33   80.1089815   80.1089815

                     icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                     icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                     icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                     igestep30.dll   IGES Reader   9.3.0.113  

                     imslib.dll   IMSLib DLL   10.0.0.11  

                     JP2KLib.dll   JP2KLib 2016/05/26-01:08:58   79.262945   79.262945

                     libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                     libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

                     libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                     LogSession.dll   LogSession   7.4.1.60.45263  

                     mediacoreif.dll   photoshopdva   10.0.0  

                     MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269

                     pdfsettings.dll   Adobe PDFSettings   1.04  

                     Photoshop.dll   Adobe Photoshop CC 2017   18.1.0  

                     Plugin.dll   Adobe Photoshop CC 2017   18.1.0  

                     PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  

                     PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67  

                     PSArt.dll   Adobe Photoshop CC 2017   18.1.0  

                     PSViews.dll   Adobe Photoshop CC 2017   18.1.0  

                     SCCore.dll   ScCore 2016/12/13-13:10:33   80.1089815   80.1089815

                     SVGRE.dll   SVGRE   79.579975   79.579975

                     svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                     tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

                     tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

                     TfFontMgr.dll   FontMgr   9.3.0.113  

                     TfKernel.dll   Kernel   9.3.0.113  

                     TFKGEOM.dll   Kernel Geom   9.3.0.113  

                     TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                     updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

                     VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

                     VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

                     WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

                     wu3d.dll   U3D Writer   9.3.0.113  

                   

                   

                   

                   

                  Required plug-ins:

                   

                   

                     3D Studio 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                     Accented Edges 18.1.0 - from the file “Filter Gallery”

                     Adaptive Wide Angle 18.1.0 - from the file “Adaptive Wide Angle”

                     Angled Strokes 18.1.0 - from the file “Filter Gallery”

                     Average 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Average”

                     Bas Relief 18.1.0 - from the file “Filter Gallery”

                     BMP 18.1.0 - from the file “Standard MultiPlugin”

                     Camera Raw 9.10 - from the file “Camera Raw”

                     Camera Raw Filter 9.10 - from the file “Camera Raw”

                     Chalk && Charcoal 18.1.0 - from the file “Filter Gallery”

                     Charcoal 18.1.0 - from the file “Filter Gallery”

                     Chrome 18.1.0 - from the file “Filter Gallery”

                     Cineon 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Cineon”

                     Clouds 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Clouds”

                     Collada 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                     Color Halftone 18.1.0 - from the file “Standard MultiPlugin”

                     Colored Pencil 18.1.0 - from the file “Filter Gallery”

                     CompuServe GIF 18.1.0 - from the file “Standard MultiPlugin”

                     Conté Crayon 18.1.0 - from the file “Filter Gallery”

                     Craquelure 18.1.0 - from the file “Filter Gallery”

                     Crop and Straighten Photos 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “CropPhotosAuto”

                     Crop and Straighten Photos Filter 18.1.0 - from the file “Standard MultiPlugin”

                     Crosshatch 18.1.0 - from the file “Filter Gallery”

                     Crystallize 18.1.0 - from the file “Standard MultiPlugin”

                     Cutout 18.1.0 - from the file “Filter Gallery”

                     Dark Strokes 18.1.0 - from the file “Filter Gallery”

                     De-Interlace 18.1.0 - from the file “Standard MultiPlugin”

                     Dicom 18.1.0 - from the file “Dicom”

                     Difference Clouds 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Clouds”

                     Diffuse Glow 18.1.0 - from the file “Filter Gallery”

                     Displace 18.1.0 - from the file “Standard MultiPlugin”

                     Dry Brush 18.1.0 - from the file “Filter Gallery”

                     Eazel Acquire 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “EazelAcquire”

                     Entropy 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                     Export Color Lookup Tables 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Export3DLUT”

                     Extrude 18.1.0 - from the file “Standard MultiPlugin”

                     FastCore Routines 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “FastCore”

                     Fibers 18.1.0 - from the file “Standard MultiPlugin”

                     Film Grain 18.1.0 - from the file “Filter Gallery”

                     Filter Gallery 18.1.0 - from the file “Filter Gallery”

                     Flash 3D 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                     Fresco 18.1.0 - from the file “Filter Gallery”

                     Glass 18.1.0 - from the file “Filter Gallery”

                     Glowing Edges 18.1.0 - from the file “Filter Gallery”

                     Google Earth 4 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                     Grain 18.1.0 - from the file “Filter Gallery”

                     Graphic Pen 18.1.0 - from the file “Filter Gallery”

                     Halftone Pattern 18.1.0 - from the file “Filter Gallery”

                     HDRMergeUI 18.1.0 - from the file “HDRMergeUI”

                     HSB/HSL 18.1.0 - from the file “Standard MultiPlugin”

                     IFF Format 18.1.0 - from the file “Standard MultiPlugin”

                     IGES 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                     Ink Outlines 18.1.0 - from the file “Filter Gallery”

                     JPEG 2000 18.1.0 - from the file “JPEG2000”

                     Kurtosis 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                     Lens Blur 18.1.0 - from the file “Lens Blur”

                     Lens Correction 18.1.0 - from the file “Lens Correction”

                     Lens Flare 18.1.0 - from the file “Standard MultiPlugin”

                     Liquify 18.1.0 - from the file “Liquify”

                     Matlab Operation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “ChannelPort”

                     Maximum 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                     Mean 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                     Measurement Core 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MeasurementCore.8me”

                     Median 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                     Mezzotint 18.1.0 - from the file “Standard MultiPlugin”

                     Minimum 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                     MMXCore Routines 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MMXCore”

                     Mosaic Tiles 18.1.0 - from the file “Filter Gallery”

                     Multiprocessor Support 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MultiProcessor Support”

                     Neon Glow 18.1.0 - from the file “Filter Gallery”

                     Note Paper 18.1.0 - from the file “Filter Gallery”

                     NTSC Colors 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “NTSC Colors”

                     Ocean Ripple 18.1.0 - from the file “Filter Gallery”

                     OpenEXR 18.1.0 - from the file “Standard MultiPlugin”

                     Paint Daubs 18.1.0 - from the file “Filter Gallery”

                     Palette Knife 18.1.0 - from the file “Filter Gallery”

                     Patchwork 18.1.0 - from the file “Filter Gallery”

                     Paths to Illustrator 18.1.0 - from the file “Standard MultiPlugin”

                     PCX 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “PCX”

                     Photocopy 18.1.0 - from the file “Filter Gallery”

                     Photoshop 3D Engine 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Photoshop3DEngine”

                     Photoshop Touch 14.0 - from the file “PSDX”

                     Picture Package Filter 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “ChannelPort”

                     Pinch 18.1.0 - from the file “Standard MultiPlugin”

                     Pixar 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Pixar”

                     Plaster 18.1.0 - from the file “Filter Gallery”

                     Plastic Wrap 18.1.0 - from the file “Filter Gallery”

                     PLY 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                     PNG 18.1.0 - from the file “Standard MultiPlugin”

                     Pointillize 18.1.0 - from the file “Standard MultiPlugin”

                     Polar Coordinates 18.1.0 - from the file “Standard MultiPlugin”

                     Portable Bit Map 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “PBM”

                     Poster Edges 18.1.0 - from the file “Filter Gallery”

                     PRC 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                     Radial Blur 18.1.0 - from the file “Standard MultiPlugin”

                     Radiance 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Radiance”

                     Range 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                     Render Color Lookup Grid 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Export3DLUT”

                     Reticulation 18.1.0 - from the file “Filter Gallery”

                     Ripple 18.1.0 - from the file “Standard MultiPlugin”

                     Rough Pastels 18.1.0 - from the file “Filter Gallery”

                     Save for Web 18.1.0 - from the file “Save for Web”

                     ScriptingSupport 18.1.0 - from the file “ScriptingSupport”

                     Shake Reduction 18.1.0 - from the file “Shake Reduction”

                     Shear 18.1.0 - from the file “Standard MultiPlugin”

                     Skewness 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                     Smart Blur 18.1.0 - from the file “Standard MultiPlugin”

                     Smudge Stick 18.1.0 - from the file “Filter Gallery”

                     Solarize 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Solarize”

                     Spaces 18.1.0 - from the file “Spaces”

                     Spatter 18.1.0 - from the file “Filter Gallery”

                     Spherize 18.1.0 - from the file “Standard MultiPlugin”

                     Sponge 18.1.0 - from the file “Filter Gallery”

                     Sprayed Strokes 18.1.0 - from the file “Filter Gallery”

                     Stained Glass 18.1.0 - from the file “Filter Gallery”

                     Stamp 18.1.0 - from the file “Filter Gallery”

                     Standard Deviation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                     STL 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                     Sumi-e 18.1.0 - from the file “Filter Gallery”

                     Summation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                     Targa 18.1.0 - from the file “Standard MultiPlugin”

                     Texturizer 18.1.0 - from the file “Filter Gallery”

                     Tiles 18.1.0 - from the file “Standard MultiPlugin”

                     Torn Edges 18.1.0 - from the file “Filter Gallery”

                     Twirl 18.1.0 - from the file “Standard MultiPlugin”

                     U3D 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                     Underpainting 18.1.0 - from the file “Filter Gallery”

                     Vanishing Point 18.1.0 - from the file “VanishingPoint”

                     Variance 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics”

                     Virtual Reality Modeling Language | VRML 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                     Water Paper 18.1.0 - from the file “Filter Gallery”

                     Watercolor 18.1.0 - from the file “Filter Gallery”

                     Wave 18.1.0 - from the file “Standard MultiPlugin”

                     Wavefront|OBJ 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D”

                     WIA Support 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “WIASupport”

                     Wind 18.1.0 - from the file “Standard MultiPlugin”

                     Wireless Bitmap 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “WBMP”

                     ZigZag 18.1.0 - from the file “Standard MultiPlugin”

                   

                   

                  Optional and third party plug-ins: NONE

                   

                   

                   

                   

                  Duplicate and Disabled plug-ins: NONE

                   

                   

                   

                   

                  Plug-ins that failed to load: NONE

                   

                   

                  Extensions:

                   

                   

                     Recent Files  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

                     com.adobe.inapp.purchase  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”

                     Libraries  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

                     Start  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

                     Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                     QRCode Maker Pro  1.0.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\net.sytes.chuwa.qrcodemakerpro\index.html”

                     Adobe Paper Texture Pro  3.1.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.AdobePaperTexturePro\index.html”

                     com.adobe.preview.loader  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

                     New Document  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\fnft.html”

                     com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

                     PixelSquid  0.7.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.pixelsquid.heroplayer\index.html”

                     Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

                     Device Preview  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

                     PSDcovers  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.haptux.psdcovers.ao\index.html”

                     Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                   

                   

                  Installed TWAIN devices: NONE

                  • 6. Re: WIA support missing since latest photoshop cc update
                    Akash Sharma Adobe Employee

                    The required WIA support plugin is installed working as per the report.

                    I came across this discussion "WIA support" says "No WIA compatible devices were detected"  that might be helpful for you, Let me know it is so.

                     

                    Thanks,

                    Akash

                    • 7. Re: WIA support missing since latest photoshop cc update
                      smart models Level 1

                      Tried that still the same. See screengrab below

                      Screenshot_7.jpg

                      • 8. Re: WIA support missing since latest photoshop cc update
                        gener7 Adobe Community Professional & MVP

                        Maybe you can check the WIA service itself.

                         

                        The steps below will help you check WIA to make sure it and any services it depends on are all running correctly. Let me know what happens.

                         

                        1. Type services.msc in run or search program and files
                        2. Scroll down to the WIA Windows Image Acquisition
                        3. Make sure that this service is running. Click Stop, and then Restart to make sure
                        4. Restart the computer

                        Restart the Dependencies services:
                        1. Click on Start, in Search box type “services” without quotes.
                        2. Scroll down until you see Windows Image Acquisition (WIA).
                        3. Double click on it and go to the tab called Dependencies.
                        4. 2 services should be listed.
                        5. Exit that window and look for Remote Procedure Call (RPC).
                        6. Make sure it’s on manual or if it is on Auto, just leave it. Make sure the service is started though.
                        7. Go to Shell Hardware Detection and Double click.
                        8. Set the Start up Type as Manual and hit Apply.
                        9. You should be able to Start the service by hitting Start.
                        10. Now you are done and the Twain Manager should be working and not give you an error.

                        Check dependencies or sub dependencies:

                        Right click on WIA (Windows Imaging Acquisition) selecting first properties and then the dependencies tab. It should list: Remote Procedure Call RPC and Shell Hardware Detection

                        Under RPC it will then list DCOM Service Process Launcher and RPC Endpoint Mapper Go back to the main services.msc list and then right click and start all the items listed as dependencies or sub dependencies under WIA.

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