I upgraded last year from Elements 9 to 14. It upgraded digitally as an offer when I fired up Elements 9. I paid for the upgrade and it downloaded.
Now after a complete reinstall of Windows 10 I can't get my 14 upgrade.
Can anyone tell me how I do this plse? I still have files from 14 on my computer and one was setup but it's asking me for an I.D. When I put my adobe I.D. in it said it wasn't correct. I tried several times with the same result. This was despite using the same I.D. on the adobe website which worked a few minutes previous.
As far as I know I didn't get a licence key for the upgrade as it just downloaded straight from elements 9.
Can anyone tell me how to get my upgrade reinstalled please?
Solved. I found it in my account.