4 Replies Latest reply on May 5, 2017 6:16 PM by Steve Grisetti

    Problems with Organizer 12


      In media view, Organizer 12 will only display a filmstrip icon, not the first frame of video, for MP4 files.  If I click on the file, it opens up fine in Organizer, but it is annoying not to be able to see the film clip instead of the filmstrip icon.  MOV files are just fine, as are JPG and etc.  I upgraded from Windows 7 to Windows 10 on two Dell systems and have tried this on both:  exact same problem.  I uninstalled and reinstalled PPE several times.  A couple of others on here have indicated that they have the same problem and I tried all suggestions posted to date.  Any new suggestions?  Thanks.