Do you get any error message while importing?'
Where are you importing the images from( Camera,Phone, hard drive)?
Would you be able to post a screenshot of the import window to illustrate the issue?
Describe in detail what "recognising" means. What Lightroom function is not "recognising" the photos? What happens? Show us a screen capture.
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Expand the Destination Panel, make sure there is a valid Destination folder selected.
Wow! That worked! thank you so much! I can't believe it was that simple