Storage limit reached message but have no files.

[alicen51088326]

When I try and upload photos to creative cloud, I receive this message - 'You can't upload new files while over your storage limit. Please permanently delete files from the Archive and try again.' I don't have any files in my archive, and I am not over the storage limit. Really need help with this!

[KanikaS]

Hi Alice,

I see you have an Adobe ID under the same email as with forums, however, I don't see any active subscription under this ID.

Please make sure you are signed in with correct Adobe ID to get the storage which comes along with your subscription.

Also, please see: Creative Cloud file storage and quota

Let us know if this helps.

Feel free to update the thread for any other question.

Regards

Kanika

[alicen51088326]

Hi Kanika,

I am shared on someone else's cloud.

[carad58573868]

Hi Alice - have you managed to resolve this? I am having the same issue, I don't have any of my own files in my CC but I do have some folders shared with me, I cannot upload anything.

EDIT: I just checked available storage under Activity > Settings and our collective usage is only 52GB / 100GB - I should have no trouble uploading?