1 Reply Latest reply on May 2, 2017 12:33 PM by BobLevine

    Why is my Indesign is crashing?

    missshowboat

      My version of Indesign is CS6. When I try to print something as simple as a letter, I hit "file" and there is no "print" option. So I try to create a pdf from the Indesign letter. When I instruct it to give me a low res version, I get a long message entitled Problem Details and System Configuration.
      What does this mean and can it be fixed?

       

       

      Process:               Adobe InDesign CS6 [959]

      Path:                  /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6

      Identifier:            Adobe InDesign CS6

      Version:               8.1.0.419 (8100)

      Code Type:             X86 (Native)

      Parent Process:        ??? [1]

      Responsible:           Adobe InDesign CS6 [959]

      User ID:               501

       

       

      Date/Time:             2017-05-02 14:02:16.249 -0500

      OS Version:            Mac OS X 10.12.4 (16E195)

      Report Version:        12

      Anonymous UUID:        7C3376D0-12BB-E738-62B5-4CD788AF9CBD

       

       

       

       

      Time Awake Since Boot: 2100 seconds

       

       

      System Integrity Protection: enabled

       

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

      Exception Note:        EXC_CORPSE_NOTIFY

       

       

      Termination Signal:    Segmentation fault: 11

      Termination Reason:    Namespace SIGNAL, Code 0xb

      Terminating Process:   exc handler [0]

       

       

      VM Regions Near 0:

      -->

          __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.adobe.InDesign.PDF UI     0x1aad71cd GetPlugIn + 40221

      1   WidgetBinLib.dylib             0x000e1abd CDialogController::InitializeDialog(IActiveContext*) + 61

      2   WidgetBinLib.dylib             0x000e5548 CSelectableDialogSwitcher::InitializePanel() + 208

      3   WidgetBinLib.dylib             0x000e643f CSelectableDialogSwitcher::SwitchDialogPanel(long, short) + 615

      4   WidgetBinLib.dylib             0x000e50eb CSelectableDialogSwitcher::SwitchDialogPanelByID(IDType<WidgetID_tag>) + 361

      5   com.adobe.InDesign.PDF         0x204d9ce2 GetPlugIn + 101810

      6   com.adobe.InDesign.PDF         0x204d68e7 GetPlugIn + 88503

      7   com.adobe.InDesign.PDF         0x204d5c70 GetPlugIn + 85312

      8   com.adobe.InDesign.Import Export UI 0x1f8615c1 GetPlugIn + 19857

      9   com.adobe.InDesign.Import Export UI 0x1f860387 GetPlugIn + 15191

      10  com.adobe.InDesign.PDF UI     0x1aaf24a4 GetPlugIn + 151540

      11  com.adobe.InDesign.Generic Style Editor 0x1a90ecd1 GetPlugIn + 17777

      12  com.adobe.InDesign.Actions     0x1d059bc4 GetPlugIn + 19908

      13  com.adobe.InDesign.Actions     0x1d05e7b2 GetPlugIn + 39346

      14  com.adobe.InDesign.AppFramework 0x1d0b96c4 0x1d0a9000 + 67268

      15  com.apple.HIToolbox           0x93985abe _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 26

      16  com.apple.HIToolbox           0x93931112 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2013

      17  com.apple.HIToolbox           0x93930288 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 419

      18  com.apple.HIToolbox           0x939416f0 SendEventToEventTarget + 34

      19  com.adobe.InDesign.AppFramework 0x1d0b7ed1 0x1d0a9000 + 61137

      20  com.adobe.InDesign.AppFramework 0x1d0d63db GetPlugIn + 12011

      21  com.adobe.InDesign             0x00001ec5 main + 341

      22  com.adobe.InDesign             0x00001d55 start + 53

       

       

      [snipped by moderator]

        • 1. Re: Why is my Indesign is crashing?
          BobLevine MVP & Adobe Community Professional

          Please do not post crash reports here. Post them on pastebin.com and provide a link in the future.

           

          CS6 is unsupported under anything later than 10.10. There some folks that have gotten it to work and perhaps one of them can help you, But many more have had no success at all. CS6 has reached end of life and will not be updated.